Collections Strategy Lead — Data-Driven Recovery

Virgin Media O2; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Electric vehicle lease

Cycle2Work scheme

Dental insurance

Neurodiversity assessments

Broadband discounts

TV discounts

Mobile discounts

Virgin Family platform access

O₂ Priority app benefits

Birthday off

Job summary

Virgin Media O₂ is recruiting a Collections Strategy Optimisation Manager in the UK to lead data‑driven strategies across the full collections journey. You’ll shape segmentation, contact strategies and treatment paths, improving recovery performance while ensuring fair, compliant customer interactions.

You’ll manage a high‑performing team, collaborating with risk, data science, operations and customer experience to evolve decisioning, testing and governance across pre‑collections and arrears

Qualifications

• Proven experience in collections, credit risk or receivables management.
• Strong track record of developing and delivering collections strategies.
• Experience managing and developing high‑performing teams.
• Strong analytical and data‑driven decision‑making capability.
• Solid understanding of regulatory requirements in collections and debt recovery.

Responsibilities

• Lead a team responsible for developing and refining segmentation, contact strategies and treatment paths across pre-collections and arrears.
• Drive governance and regulatory compliance, embedding accountability and innovation within the team.

Skills

Collections experience

Collections strategies

Team leadership

Data-driven decisions

Regulatory knowledge

Telecoms experience

SQL & data viz

Statistical modelling

Credit lifecycle & segmentation

Stakeholder influence

Tools

SQL & data visualization

Job description

Virgin Media O₂ is recruiting a Collections Strategy Optimisation Manager in the UK to lead data‑driven strategies across the full collections journey. You’ll shape segmentation, contact strategies and treatment paths, improving recovery performance while ensuring fair, compliant customer interactions.

You’ll manage a high‑performing team, collaborating with risk, data science, operations and customer experience to evolve decisioning, testing and governance across pre‑collections and arrears