Collections Strategy Lead - Data-Driven Recovery

Virgin Media O2; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

EV lease

Cycle2Work

Dental insurance

Neurodiversity assessments

Broadband discounts

TV discounts

Mobile discounts

Virgin Family platform

O2 Priority app

Exclusive rewards & events at The O₂

Job summary

Virgin Media O₂ is seeking a Collections Strategy Optimisation Manager to own how we engage customers across the full collections journey, using data, insight and innovation to drive recoveries, reduce losses and ensure every interaction is fair and compliant.

You’ll lead a team that shapes segmentation, contact strategies and treatment paths across pre-collections and arrears, leveraging analytics, testing and governance to improve outcomes and support customers through challenging times.

Qualifications

• Proven experience in collections, credit risk or receivables management.
• Strong track record of developing and delivering collections strategies.
• Experience managing and developing high-performing teams.
• Strong analytical and data-driven decision-making capability.
• Solid understanding of regulatory requirements in collections and debt recovery.

Responsibilities

• Lead a team to develop segmentation, contact strategies and treatment paths across pre-collections and arrears.
• Utilise analytics, testing and performance insights to optimise decisioning and engagement.
• Collaborate with risk, data science, operations and customer experience teams.

Skills

Proven collections experience

Credit risk knowledge

Team leadership

Data-driven decisioning

Regulatory compliance

Tools

SQL

Data visualization

A/B testing

Statistical modelling

Job description

Virgin Media O₂ is seeking a Collections Strategy Optimisation Manager to own how we engage customers across the full collections journey, using data, insight and innovation to drive recoveries, reduce losses and ensure every interaction is fair and compliant.

You’ll lead a team that shapes segmentation, contact strategies and treatment paths across pre-collections and arrears, leveraging analytics, testing and governance to improve outcomes and support customers through challenging times.