Senior Collections & Payments Leader

Iberdrola SA; Glasgow; Hybrid; GBP 66,000 - 79,000; Full time

Benefits offered by this job

Car allowance

Private medical cover

Pension scheme

Job summary

ScottishPower, part of the Iberdrola Group, is seeking a Senior Operations Manager to lead end-to-end collections operations, shaping strategy across payments, arrears and recovery. You will drive performance, design a robust operating model, and use data to reduce bad debt while balancing customer outcomes.

The role requires strong leadership, stakeholder management, and experience in regulated environments, with hybrid working from Glasgow. Attractive benefits and career progression await.

Qualifications

• Experience in collections, debt operations or customer operations within a regulated environment.
• Ability to use data and insight to shape strategy and decisions.
• Strong stakeholder management and influencing skills.

Responsibilities

• Own arrears and bad debt performance against targets using MI and insights.
• Lead regular performance reviews and develop a prioritised roadmap across people, processes, controls and technology.
• Collaborate with internal teams and external partners to deliver collections activities to high standards.

Skills

Collections operations

Data analysis

Stakeholder management

Change leadership

Regulated environment

Tools

BI tools

CRM systems

Job description

ScottishPower, part of the Iberdrola Group, is seeking a Senior Operations Manager to lead end-to-end collections operations, shaping strategy across payments, arrears and recovery. You will drive performance, design a robust operating model, and use data to reduce bad debt while balancing customer outcomes.

The role requires strong leadership, stakeholder management, and experience in regulated environments, with hybrid working from Glasgow. Attractive benefits and career progression await.