Senior Collections Manager

JR United Kingdom; London; On-site; GBP 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a Senior Collections Manager to lead debt recovery processes within the post-paid subscription segment. This pivotal role involves implementing effective collection strategies, optimizing billing processes, and ensuring compliance with regulatory requirements. You will collaborate with customer service teams to enhance customer experiences and drive improvements in operational performance. If you have a strong background in debt collections, leadership skills, and a commitment to customer service, this opportunity offers a platform to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of experience in debt collections management.
• Strong experience in managing debt collection processes.

Responsibilities

• Develop and implement effective debt collection strategies.
• Ensure all collections activities comply with relevant regulations.
• Collaborate with customer service teams to handle billing disputes.

Skills

Debt Collection Strategies

Billing and Invoicing

Regulatory Compliance

Leadership Skills

Analytical Abilities

Customer Focus

Project Management

Communication Skills

Problem-Solving

Process Improvement

Education

Bachelor’s degree in Business, Finance, Accounting

Master’s degree or MBA

Job description

The Senior Collections Manager will be responsible for overseeing and optimising the debt recovery processes within the post paid subscription segment. The person will implement effective collection strategies and billing processes to minimise financial risk and debt rates while maintaining high standards of customer service. The Collections Manager will lead efforts to deliver efficient debt recovery whilst maintaining compliance with regulatory requirements.

Key Responsibilities

1. Debt collections: Develop and implement effective debt collection strategies to minimise debt rates and maximise recovery of outstanding balances.
2. Billing and invoicing: Define and simplify billing processes across all countries, working with local teams to localise procedures.
3. External partners: Seek new debt collecting agents (DCA) and credit check partners globally. Maintain effective relationships with current partners and ensure appropriate credit check criteria are in place in line with industry standards.
4. Compliance: Ensure all collections activities comply with relevant regulations and company policies.
5. Analytics: Track and analyse KPIs related to billing and collections, using data insights to drive process improvements.
6. Customer Centric: Collaborate with customer service teams to handle billing disputes and inquiries, ensuring a seamless customer experience.
7. Customer Experience: Lead initiatives to improve customer journeys in line with local regulations and business requirements for effective billing.
8. Collections Expertise: Demonstrate strong experience in managing debt collection processes, preferably within telecommunications or financial services.
9. Regulatory Compliance: Possess in-depth knowledge of regulatory requirements related to debt collections.
10. Leadership Skills: Proven ability to lead and develop high-performing teams, fostering collaboration and results orientation.
11. Analytical Abilities: Possess excellent analytical skills to interpret complex data and make informed decisions.
12. Customer Focus: Exhibit a strong commitment to delivering high-quality customer service and resolving issues effectively.
13. Project Management: Proficient in managing multiple initiatives and meeting deadlines.
14. Communication Skills: Exceptional verbal and written communication skills, capable of presenting information clearly and persuasively.
15. Problem-Solving: Strong problem-solving skills to identify issues, develop solutions, and implement changes effectively.
16. Process Improvement: Experience in identifying and implementing process improvements to enhance operational performance.

Education: Bachelor’s degree in Business, Finance, Accounting, or a related field. A Master’s degree or MBA is preferred.

Experience: Minimum of 5 years in debt collections management, preferably within telecommunications or financial services.

Proven Track Record: Demonstrated success in managing collections operations with measurable results.