Senior Collections Manager

JR United Kingdom; Slough; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Senior Collections Manager to oversee debt recovery processes. This role focuses on implementing strategies to minimize financial risk while ensuring exceptional customer service standards. The successful candidate will have strong experience in debt collection management, preferably in telecommunications or financial services, along with proven leadership skills.

Qualifications

• Minimum of 5 years of experience in debt collections management.
• Proficient in project management with strong communication skills.
• Demonstrated success in managing collections operations.

Responsibilities

• Develop and implement effective debt collection strategies.
• Ensure compliance with relevant regulations and company policies.
• Collaborate with customer service to handle billing disputes.

Skills

Leadership

Analytical Abilities

Problem-Solving

Customer Focus

Process Improvement

Education

Bachelor’s degree in Business, Finance, Accounting, or a related field

Master’s degree or MBA

Job description

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The Senior Collections Manager will be responsible for overseeing and optimising the debt recovery processes within the post paid subscription segment. The person will implement effective collection strategies and billing processes to minimise financial risk and debt rates while maintaining high standards of customer service. The Collections Manager will lead to deliver efficient debt recovery whilst maintaining compliance within regulatory requirements.

Key Responsibilities

• Debt collections: Develop and implement effective debt collection strategies to minimise debt rates and maximise recovery of outstanding balances.

• Billing and invoicing: Define and simplify billing across all countries whilst localising the process working with local country teams.

• External partners: Seek new debt collecting agents (DCA) and credit check partners globally. Maintain effective collections with current partners and ensure correct level of credit check criterias are in place in line with the competition.

• Compliance: Ensure all collections activities comply with relevant regulations and company policies.

• Analytics: Track and analyse key performance indicators (KPIs) related to billing and collections whilst using data to drive process improvements.

• Customer Centric: Collaborate with customer service teams to handle billing disputes and inquiries, ensuring a seamless customer experience.

• Customer experience: Lead and implement improves customer journeys in line with local regulations and business requirements to implement effective billing.

• Collections Expertise: Strong experience in managing debt collection processes, preferably within the telecommunications or financial services industry.

• Regulatory Compliance: In-depth knowledge of regulatory requirements related to debt collections.

• Leadership Skills: Proven ability to lead and develop high-performing teams, fostering a collaborative and results-driven environment.

• Analytical Abilities: Excellent analytical skills, with the ability to interpret complex data and make informed decisions.

• Customer Focus: Strong commitment to delivering high-quality customer service and resolving issues effectively.

• Project Management: Proficiency in project management, with the ability to manage multiple initiatives and meet deadlines.

• Communication Skills: Exceptional verbal and written communication skills, with the ability to present information clearly and persuasively.

• Problem-Solving: Strong problem-solving skills, with the ability to identify issues, develop solutions, and implement changes effectively.

• Process Improvement: Experience in identifying and implementing process improvements to enhance operational performance.

Education: Bachelor’s degree in Business, Finance, Accounting, or a related field. A Master’s degree or MBA is preferred.

- Experience: Minimum of 5 years of experience in debt collections management, preferably within the telecommunications or financial services industry.

- Proven Track Record: Demonstrated success in managing collections operations, with measurable results.