Senior Collections Advisor

Oxbow Resourcing; Swindon; On-site; GBP 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a Collections Advisor to join their team in Swindon. This temporary role offers a unique opportunity to leverage your expertise in debt collection within a regulated environment. You will engage with customers in arrears, providing tailored solutions while ensuring compliance with FCA guidelines. This position emphasizes empathy and excellent customer service, making a tangible difference in the lives of vulnerable customers. If you are passionate about responsible lending practices and thrive in a supportive environment, this role could be the perfect fit for you.

Qualifications

• Proven experience in debt collection within FCA-regulated businesses.
• Strong knowledge of FCA regulations and customer treatment.

Responsibilities

• Engage with customers in arrears, offering tailored solutions.
• Maintain compliance with regulatory standards and FCA guidelines.

Skills

Debt Collection

Customer Service

Empathy

Interpersonal Skills

FCA Regulations Knowledge

Job description

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Oxbow Resourcing

Oxbow Resourcing - Your Risk & Compliance Recruitment Specialist ICA Partner

Are you an experienced collections professional with a passion for delivering excellent customer service in a regulated environment?

I am working with my client - a motor finance company, based in Swindon to seek a Collections Advisor to join their team on a temporary basis.

Key Responsibilities:

1. Engage with customers in arrears to understand their situation, offering tailored solutions in line with FCA guidelines.
2. Handle sensitive customer interactions with empathy and compassion, ensuring vulnerable customers are treated with care.
3. Maintain compliance with regulatory standards, demonstrating a strong understanding of FCA guidelines for financial services.

About You:

1. Proven experience in debt collection within financial services or another FCA-regulated business.
2. Excellent telephone manner, coupled with a high degree of empathy and interpersonal skills.
3. Strong knowledge of FCA regulations, especially regarding the treatment of vulnerable customers in arrears.
4. Flexibility to commute to our Swindon office 3-4 times a week (full-time office attendance expected for the first couple of weeks).
5. Initial contract duration of 6 months, with consideration for shorter assignments.

Why Join the team?

This is a fantastic opportunity to work with a leading organization where your expertise in collections will make a tangible difference. Join them in fostering responsible lending practices and supporting customers during challenging times.

If you’re ready to take on a rewarding role in a supportive environment, apply today!

Please note: This role is based in Swindon and requires office attendance.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service