Senior Clinical Support Administrator

Norfolk and Suffolk NHS Foundation Trust; Norwich; On-site; GBP 24,000 - 36,000; Full time

Job summary

An exciting opportunity awaits at Hellesdon Hospital for a full-time Senior Clinical Team Administrator. This role involves providing essential administrative support to a multidisciplinary team, ensuring smooth daily operations, and managing patient records. Ideal candidates will possess excellent time management skills, attention to detail, and a proactive approach to leadership. Join a dedicated and supportive team committed to delivering quality mental health services. With opportunities for professional growth and flexible working arrangements, this position is perfect for those looking to make a meaningful impact in healthcare.

Benefits

Comprehensive training programmes

Career progression

27 days annual leave increasing to 33 days

NHS discounts

Qualifications

• Proficient in Microsoft packages and data management.
• Experience in a hospital or office environment is essential.

Responsibilities

• Oversee daily ward administrative procedures and ensure data accuracy.
• Support multidisciplinary team with leadership and administrative tasks.

Skills

ICT skills

Minute taking

Time management

Effective communication

Education

NVQ 3 Business Administration

Equivalent Experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require.

Job overview

An exciting opportunity has arisen at Hellesdon Hospital for a full time Senior Clinical Team Administrator to be based on Rollesby Ward, our refurbished female PICU ward.

The successful candidate will provide administration support to the multidisciplinary team as well as supporting in the leadership and oversight of day-to-day administration requirements across the acute service. This role would suit somebody that is interested in developing their leadership skills and higher learning whilst working in a challenging, fast paced environment. Working on your own initiative with an ability to delegate and prioritise as being a team player is essential. Efficient time management, a keen eye for detail and good planning is crucial to this role to allow the best quality of service.

Main duties of the job

You will be responsible for overseeing the daily ward administrative procedures run smoothly and data is kept up to date in an accurate and timely manner. You will be required to input and update the Trust patient record system which will include accepting referrals and discharging patients as directed by the clinical team. Alongside this there will be minute taking duties, diary management, audio typing, completion of complex and confidential reports. The role requires you to be proficient in the use of all Microsoft packages. There is also the requirement to complete various data reports, spreadsheets and support ad hoc audits.

Knowledge or experience of NHS working would be desirable. You must have the ability to work to tight deadlines, demonstrate clear and effective communication skills, and apply attention to detail whilst maintaining confidentiality and professionalism at all times.

You will need to have a good understanding of the importance of HR procedures and will have supervisory responsibility for a small number of the admin in the team.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Our Trust is striving to ensure that staff have access to development opportunities, and you can benefit from this. In this role you will also support other staff to develop and learn, to ensure we have a highly skilled workforce who are happy in their roles.

Our service is responsive, and there is potential for flexible working hours within the role. This role will incorporate evidencing the role and how it benefits patient care in acute inpatient wards to support obtaining funding for a substantive post.

Included with this role are:

• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more.

Detailed job description and main responsibilities

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure.

You will need to be able to work flexibly in response to service needs and the ability to think creatively, effectively managing multiple tasks and priorities.

You will need to be able to liaise in a professional manner with each member of the team, service users and other professionals providing relevant information.

You will be required to ensure the workload of the clinical support team is prioritised to ensure patient safety and meet quality standards.

Please find attached our Job Description for more detail, then if you feel you have what it takes to make a difference, click APPLY!

Person specification

• NVQ 3 Business Administration / Equivalent Experience
• Experience of working in a hospital / office environment

Skills

• ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.
• Minute taking experience

Experience

• Ability to work with senior members of staff across a large organisation.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying.

DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Gemma Baxter Job title Performance & Information Business Support Manager Email address [e-mail] Telephone number 01603 421528