Senior Client Services Manager

CreateFuture; Leeds; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Client Partner to drive growth and deliver value through exceptional client relationship management. This hybrid role involves managing a portfolio of accounts, developing strategic plans, and leveraging market expertise to enhance client satisfaction. If you're passionate about digital products and possess a growth mindset, this opportunity offers a supportive culture that rewards impact and innovation. Join a company recognized for its commitment to diversity and inclusion, where your contributions will help shape the future of digital consultancy.

Qualifications

• Proven experience in account management or consultancy roles.
• Strong analytical skills to identify opportunities and propose solutions.

Responsibilities

• Cultivate strong relationships with C-level executives and stakeholders.
• Identify growth opportunities within existing accounts and develop strategic plans.
• Stay informed about client trends and represent the company in the technical community.

Skills

Client Relationship Management

Strategic Account Planning

Market and Industry Expertise

Analytical Skills

Growth Mindset

Education

Bachelor's Degree

Master's Degree

Job description

CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations while putting our people first. We have offices in Edinburgh, Leeds, Manchester, London, and remote employees across the country.

We are a team of creators—whether that’s code, project plans, go-to-market strategies, culture initiatives, marketing campaigns, large language models, or people policies. Together with our clients, we create the future. We have collaborated with companies like PayPal, adidas, Natwest, FanDuel, and Money Saving Expert.

Our reputation for delivering high-quality, robust, and thoughtful products has helped us grow to over 500 people. Our culture is safe, supportive, and friendly, making CreateFuture a great place to work. We have been recognized by Best Workplaces UK multiple years in a row and have an exceptionally low employee exit rate.

Join us on our journey… Let’s create tomorrow, together, today.

About the role and team:

Senior Client Partners help our customers achieve their strategic objectives while driving value for CreateFuture. They focus on growth within existing clients, understanding their business and industry deeply, and maintaining strong relationships at all levels. They are problem solvers, ask questions, listen, think, and advise, bringing insight and experience, and aligning teams around common goals. You will manage the full sales cycle and oversee a portfolio of accounts.

What you’ll be doing:

1. Client Relationship Management: Cultivate and maintain strong relationships with C-level executives and key stakeholders. Lead a portfolio of accounts to support strategic objectives and ensure services meet expectations and deliver value.
2. Organic Growth: Identify and develop growth opportunities within existing accounts. Collaborate with clients and internal teams to expand engagement, deepen relationships, and support long-term success.
3. Strategic Account Planning: Develop and lead strategic account plans that align internal teams and investments with client goals. Proactively identify risks, opportunities, and areas for innovation, ensuring alignment across delivery and client services.
4. Market and Industry Expertise: Stay informed about client trends, technologies, and the competitive landscape to shape strategy and reinforce CreateFuture’s market position. Represent CreateFuture in the broader technical community.
5. Proven Experience: Experience in account management, consultancy, or similar roles, consistently meeting or exceeding targets. Successful management of accounts with £5m+ annual revenue, growing long-term relationships, and driving measurable client outcomes.
6. Client Service Excellence: Extensive experience in professional services and digital product and technology delivery, working directly with senior stakeholders to deliver value and satisfaction.
7. Growth Mindset: Passion for digital products and technology, with the ability to proactively expand relationships and challenge existing ways of working. Maintain a positive, can-do attitude and support senior stakeholders through change.
8. Strategic Thinker: Strong analytical and strategic skills to identify opportunities, assess risks, and propose impactful solutions aligned with client and business needs.

This is a hybrid role; candidates should be within commuting distance of our hubs in Edinburgh, Leeds, Manchester, or London, and be flexible to travel to client sites and regional offices. We trust you to manage your schedule to balance face-to-face time with remote work.

We foster a culture that rewards impact, not just activity. We trust our employees to work autonomously and promote ownership at all levels.

Our Talent Acquisition team aims to respond to all applications within a reasonable timeframe, regardless of progression status.

Our process:

• 30-minute call with Talent Acquisition
• 1-hour competency-based interview
• 1-hour panel interview and presentation
• 1-hour values-led interview

We believe diverse teams help us build the best workplace and create innovative, useful products. We are committed to creating an inclusive environment where everyone can thrive. If you need support or accommodations during the application process, please let us know.