Senior Client Services Administrator - Fiduciary Onboarding

Itchyfeet Recruitment Agency; United Kingdom; On-site; GBP 40,000 - 56,000; Full time

Job summary

Itchyfeet Recruitment Agency is seeking a Senior Administrator for the Client Services team in Guernsey. The role focuses on delivering high-quality administration across corporate and fiduciary clients from onboarding through ongoing administration.

You will manage client relationships, support transactions, and ensure regulatory compliance while mentoring junior colleagues and expanding technical knowledge through CPD.

Qualifications

• Proven experience in a relevant role with understanding of corporate, trust, and fiduciary services principles.
• Effective organisational skills with prioritisation and ability to meet tight deadlines.
• Highly developed interpersonal skills; a real team player who promotes collaboration.
• Ability to identify opportunities for continuous improvement, process efficiency, and automation.
• Part or fully qualified with STEP or ICSA; committed to CPD.
• Knowledge of Document Management Systems (Worksite) and Viewpoint is an advantage.

Responsibilities

• Take responsibility for the administration of a diverse portfolio of corporate and fiduciary clients.
• Develop and maintain a thorough understanding of client structures, transactions, and activities.
• Provide technical support and training to junior team members as required.
• Ensure client expectations are effectively managed and nurture valuable relationships.
• Assist with the onboarding and administration of Guernsey companies, partnerships, and trusts.
• Manage workflows across the portfolio with timely processing of work.
• Maintain high-quality client service levels and adhere to policies and risk framework.
• Collaborate with Risk and Compliance on client due diligence."
• Assist with ongoing data input and maintenance in the corporate services practice management database.
• Maintain CPD levels to enhance technical knowledge.

Skills

Interpersonal skills

Organisational skills

Team player

Process improvement

Automation

Education

STEP or ICSA

Tools

Worksite

Viewpoint

Job description

Itchyfeet Recruitment Agency is seeking a Senior Administrator for the Client Services team in Guernsey. The role focuses on delivering high-quality administration across corporate and fiduciary clients from onboarding through ongoing administration.

You will manage client relationships, support transactions, and ensure regulatory compliance while mentoring junior colleagues and expanding technical knowledge through CPD.