Senior Client Relationship Manager

Barnett Waddingham; Amersham; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive discretionary annual bonus

Generous pension (8%)

Funded training and development

Private medical cover

Life assurance

Group income protection

Up to 30 days holiday + trading

Electric car leasing scheme

Tech scheme

Cycle to work

Dental cover

Healthcare cash plan

Health assessments

Critical illness cover

Sports allowance (up to 50% gym/sports

Travel insurance

Paid volunteering

Retailer discounts

Job summary

Barnett Waddingham is seeking a Senior Client Relationship Manager to lead client relationships within our Pension Administration team. This permanent, full-time role can be based in London, Guildford or Amersham on a hybrid basis.

Responsibilities include delivering services to time and budget, building lasting client relationships, and guiding trustees on complex administration matters. The role requires senior-level client-facing experience and a professional pension/ business qualification

Qualifications

• Significant client-facing experience in pension administration.
• Desirable professional qualification in pensions or business (APMI / FPMI preferred).
• Strong team player with team management capabilities.
• Excellent commercial awareness and budget control experience.
• Self-motivated with diplomatic/interpersonal skills.
• Strong written and oral communication abilities.
• Development of presentation skills for larger audiences.

Responsibilities

• Ensure service delivery within agreed service levels and client priorities.
• Prioritise multiple responsibilities and balance client deliverables with internal obligations.
• Own the completion of allocated work and maintain quality standards.
• Build long-lasting client relationships and understand client needs, addressing complex issues.
• Communicate with clients at senior levels, provide technical guidance, and advise trustees.

Skills

Client relationship management

Pension administration

Communication

Team player

Budget awareness

Presentation skills

Education

Pensions or business qualification (APMI / FPMI preferred)

Job description

Senior Client Relationship Manager - United Kingdom

Be the First to Apply Join us at a genuinely exciting moment for pension administration within Barnett Waddingham. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.

We have an exciting new opportunity for a Senior Client Relationship Manager to join our growing Pension Administration team. This is a permanent, full time role that can be based in our London, Guildford or Amersham office, working on a hybrid basis.

A snapshot of your day:

• Ensure our service is delivered within agreed service and the clients agreed priorities.


• Using resources effectively, prioritise multiple responsibilities; balance client deliverables on multiple projects as well as internal obligations.


• Take personal responsibility for completion of work allocated to you and meet deadlines and ensure that quality standards are maintained.


• Build personal, long lasting client relationships with a portfolio of clients and demonstrate an in depth understanding of clients' needs, supporting them with complex and technical issues and ensuring that expectations are met and managed.


• Regularly communicate with the client at a senior level, using experience and expertise, be a sounding board for the client, provide technical guidance and make recommendations on administration matters to trustee boards.

We would like to hear from you if you have:

• Significant client facing experience working at a high level within an organisation administering pension schemes gained over a number of years.


• Desirable to have a pensions or business qualification with a recognised professional body, preferably APMI / FPMI (or equivalent).


• Be an effective team player with team management capabilities.


• Strong commercial awareness and experience of budgetary control.


• A self-motivated individual with diplomatic/interpersonal skills - to achieve the best outcomes.


• A proven effective communicator with strong written and oral communication skills.


• Developing presentation skills to larger audiences, and ability to host meetings.

• Competitive discretionary annual bonus and salary review


• Generous pension scheme (we contribute 8%)


• Funded training and professional development


• Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading


• A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance - we pay up to 50% of your gym/sports membership (up to 50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts

Happy to talk flexible working.

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