Associate ( Senior Client Relationship Manager )

Barnett Waddingham; Birmingham; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Competitive discretionary annual bonus

8% pension contribution from day one

Life assurance

Private medical cover

25 days holiday plus holiday trading

Employee Assistance Programme

Voluntary benefits package (electric/2

Cycle to work scheme

Job summary

Barnett Waddingham is seeking an Associate (Senior Client Relationship Manager) to lead strategic client relationships within our Pension Administration business. This permanent role is based in the United Kingdom with hybrid working from any UK office.

You will deepen partnerships with major pension administration clients, drive growth, manage budgets, and lead cross-functional teams. The role requires strong pensions knowledge, consultancy expertise, and excellent leadership and communication

Qualifications

• Significant client-facing experience in pension schemes.
• Proven experience with defined benefit pensions and pensions consultancy.
• PMI/APMI/FPMI or equivalent professional qualifications desirable.
• Strong commercial awareness and budget control experience.
• Excellent communication and leadership abilities.

Responsibilities

• Lead and strengthen client relationships with a portfolio of clients, acting as a trusted adviser.
• Provide pensions consultancy and technical guidance on administration issues; negotiate fees.
• Manage client budgets, fees, and delivery within agreed costs.
• Develop function-specific strategic plans and drive business development activities.
• Lead client meetings, service reviews, and present reports and proposals.
• Identify growth opportunities and promote cross-selling of services.
• Coach junior team members and maintain accountability for delegated work.
• Identify risks and manage compliance and information security implications.

Skills

Client relationships

Pensions consultancy

Budget management

Business development

Leadership

Communication

Presentation skills

Team management

Negotiation

Pensions knowledge

Education

PMI/APMI/FPMI or equivalent

Job description

Associate (Senior Client Relationship Manager) United Kingdom and 9 more

We're seeking an inspired leader for an exciting, permanent opportunity for a Senior Client Relationship Manager to join our Pension Administration business area, based from any of our UK offices (hybrid working).

This is a key strategic role combining exceptional client relationship development and management with business growth responsibilities, within the pensions industry, locally and nationally. You'll play a central part in deepening our client partnerships with some our largest and most important pension administration clients, supporting function area and business wide strategic objectives, identifying market opportunities, and contributing to the firm’s growth objectives through the continued expansion of our portfolio and engagement in new business activities.

A snapshot of your day:

• Leading and strengthening client relationships with a portfolio of new and existing clients, acting as a trusted adviser
• Acting as a subject matter expert, providing pensions consultancy support, technical guidance on administration issues, negotiating fees with clients. and resolving client issues or complaints.
• Managing significant client budgets and fee proposals and delivery of work within agreed costs.
• Contributing to the development of strategic plans for the function area and creating implementation plans for the specific function team; Supporting on function specific client relationships and engaging with function specific business development activities.
• Using resources effectively, to prioritise and deliver client deliverables on multiple projects as well as internal obligations.
• Leading business development, client retention, cross-selling opportunities, and promoting the firm within the industry.
• Leading client meetings, service reviews, and meeting with prospects including presenting reports, proposals and presentations for clients
• Identifying growth opportunities and nurturing through the business development lifecycle, as well as up/cross selling of services into other business areas and service lines
• Attending seminars and leading on new business pitches, taking accountability for growing our client portfolio
• Identifying potential risks, and proactively managing any practical implications of compliance, information security, and legislative changes and developments - formulating strategies to address them effectively
• Ensuring client satisfaction using MI, support and implement information security procedures, and keep clients informed of legislative changes.
• Coaching junior team members while maintaining accountability for delegated work.

We would love to hear from you if you have:

• Significant client facing experience working at a high level within an organisation administering pension schemes
• Proven experience of defined benefit pensions, and an ability to provide pensions consultancy, acting as a subject matter expert on administration issues.
• Pensions (PMI) or related business qualifications with a recognised professional body, preferably APMI / FPMI (or equivalent) is desirable
• Demonstrated understanding of Pension Market needs across all sectors with in-depth knowledge of Pension Administration
• Proven commercial awareness and experience of budgetary control
• Excellent communication skills and ability to be an effective team player with team management capabilities.
• Ability and confidence to host meetings and present to larger audiences
• High level of professionalism

What's in it for you:

• Competitive discretionary annual bonus
• Generous pension scheme where we contribute 8% of your salary from day one of your employment.
• Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading.
• Employee Assistance Programme to support you and your family through any concerns or challenges you may experience.
• A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, Sports Allowance – we pay up to 50% of your gym/sports membership (up to 50 pm), travel insurance, paid volunteering, and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies.

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility,

Not quite the right opportunity for you this time?

From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk. As you explore opportunities with us, you will see more of Howden's name and expertise, reflecting broader capability for our clients and offering our people greater opportunities to grow, connect and develop.