Senior Client Relationship Manager

Barnett Waddingham; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Barnett Waddingham is seeking a Senior Client Relationship Manager to join our Pension Administration team. The role is permanent, full-time and hybrid, based in London, Guildford or Amersham.

You will manage a portfolio of clients, nurture long‑term relationships, and provide expert guidance on complex administration matters to trustee boards. The successful candidate will combine strong communication with commercial acumen and be a natural team player within our expanding Howden Benefits

Qualifications

• Significant client facing experience at senior level within pension administration.

Responsibilities

• Ensure service is delivered within agreed priorities and client expectations.
• Prioritise multiple responsibilities and balance client deliverables with internal obligations.
• Complete allocated work on time while maintaining quality standards.
• Build long-lasting client relationships and understand client needs with complex technical issues.
• Communicate with clients at a senior level, provide technical guidance, and advise on administration matters to trustee boards.

Skills

Client facing

Team management

Commercial awareness

Self-motivation

Written and verbal communication

Presentation skills

Interpersonal skills

Job description

Join us at a genuinely exciting moment for pension administration within Barnett Waddingham. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.

We have an exciting new opportunity for a Senior Client Relationship Manager to join our growing Pension Administration team. This is a permanent, full time role that can be based in our London, Guildford or Amersham office, working on a hybrid basis.

A snapshot of your day:

• Ensure our service is delivered within agreed service and the clients agreed priorities.
• Using resources effectively, prioritise multiple responsibilities; balance client deliverables on multiple projects as well as internal obligations.
• Take personal responsibility for completion of work allocated to you and meet deadlines and ensure that quality standards are maintained.
• Build personal, long lasting client relationships with a portfolio of clients and demonstrate an in depth understanding of clients’ needs, supporting them with complex and technical issues and ensuring that expectations are met and managed.
• Regularly communicate with the client at a senior level, using experience and expertise, be a sounding board for the client, provide technical guidance and make recommendations on administration matters to trustee boards.

We would like to hear from you if you have:

• Significant client facing experience working at a high level within an organisation administering pension schemes gained over a number of years.
• Desirable to have a pensions or business qualification with a recognised professional body, preferably APMI / FPMI (or equivalent).
• Be an effective team player with team management capabilities.
• Strong commercial awareness and experience of budgetary control.
• A self-motivated individual with diplomatic/interpersonal skills – to achieve the best outcomes.
• A proven effective communicator with strong written and oral communication skills.
• Developing presentation skills to larger audiences, and ability to host meetings.

What's in it for you:

• Competitive discretionary annual bonus and salary review
• Funded training and professional development
• Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts

Happy to talk flexible working.

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility,

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