Senior Client Relationship Manager

LGBT Great; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive discretionary annual bonus

Life assurance of 4x salary

Income protection 75% for up to 5 yrs

Private medical insurance

Generous pension with 5% employee + 10

25 days' annual leave (27 after 5 yrs)

Access to flexible benefits programme

Job summary

LGBT Great is seeking a Senior Client Relationship Manager for its UK Pension Administration team. The role is permanent, full-time, and hybrid, with offices in London, Guildford or Amersham, and potential for other sites.

You will foster strong client relationships, manage complex pension administration needs, and provide strategic guidance to trustees, while coordinating across multiple projects and internal teams.

Qualifications

• Significant client-facing experience in pension schemes.
• Desirable pensions or business qualification (APMI/ FPMI preferred).
• Strong communication and presentation skills.

Responsibilities

• Ensure service delivery within agreed priorities and client timelines.
• Balance multiple projects and internal obligations efficiently.
• Take ownership to meet deadlines and maintain high quality.
• Build lasting client relationships and understand client needs, handling complex issues for trustees.
• Communicate with clients at senior level and provide guidance on administration matters to trustees.
• Develop presentation skills for larger audiences and host meetings.

Skills

Client management

Senior stakeholder communication

Team leadership

Budget management

Presentation skills

Client relationship knowledge

Education

Pensions qualification (APMI/FPMI preferred)

Job description

Senior Client Relationship Manager United Kingdom

Join us at a genuinely exciting moment for pension administration. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.

We have an exciting new opportunity for a Senior Client Relationship Manager to join our growing Pension Administration team. This is a permanent, full time role that can be based in our London, Guildford or Amersham office, working on a hybrid basis. Other offices may be considered.

A snapshot of your day:

• Ensure our service is delivered within agreed service and the clients agreed priorities.

• Using resources effectively, prioritise multiple responsibilities; balance client deliverables on multiple projects as well as internal obligations.

• Take personal responsibility for completion of work allocated to you and meet deadlines and ensure that quality standards are maintained.

• Build personal, long lasting client relationships with a portfolio of clients and demonstrate an in depth understanding of clients' needs, supporting them with complex and technical issues and ensuring that expectations are met and managed.

• Regularly communicate with the client at a senior level, using experience and expertise, be a sounding board for the client, provide technical guidance and make recommendations on administration matters to trustee boards.

We would like to hear from you if you have:

• Significant client facing experience working at a high level within an organisation administering pension schemes gained over a number of years.
• Desirable to have a pensions or business qualification with a recognised professional body, preferably APMI / FPMI (or equivalent).
• Be an effective team player with team management capabilities.
• Strong commercial awareness and experience of budgetary control.
• A self-motivated individual with diplomatic/interpersonal skills - to achieve the best outcomes.
• A proven effective communicator with strong written and oral communication skills.
• Developing presentation skills to larger audiences, and ability to host meetings.

What

• Competitive discretionary annual bonus.
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days' annual leave, increasing to 27 days after five years' service.
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.

Accessibility

If you require reasonable adjustments or want more information on accessibility, please let us know