Senior Client Partner

Shout Digital Limited; Newcastle upon Tyne; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Programme

25 days holiday + bank holidays

Enhanced maternity, paternity and ad p

Corporate travel pass

Job summary

Shout Digital Limited in the UK seeks a Senior Client Partner to own and grow client accounts, guiding digital strategy from concept to delivery. You will nurture relationships with valued clients and lead on proposals, pitches and account plans to drive profitable growth.

You'll collaborate with internal teams, translate business goals into deliverable projects, and stay ahead of trends in digital/software to ensure client success across their tech initiatives.

Qualifications

• Experience in an agency environment in digital/software/technology.
• Proven track record in relationship management and business development.
• Excellent verbal and written communication skills.
• Strong analytical, planning, and organisational skills.

Responsibilities

• Own and grow client accounts, managing and developing relationships with valued clients throughout their journey with the company.
• Lead on delivery of clients' projects, ensuring business goals are understood and delivered.
• Write inspiring proposals and generate content to drive sales.
• Take an active role in pitching for and winning new business.
• Develop innovative, accurate and achievable account plans.
• Keep up to date with emerging trends in clients' sectors.

Skills

Relationship management

Business development

Verbal & written communication

Agile SCRUM

Job description

We are a digital agency based close to the Newcastle Quayside. We help ambitious organisations from a range of sectors use technology to solve real business challenges, providing services across customer experience, web and mobile engineering, cloud and AI.

We work closely with our clients to understand what they're trying to achieve, identifying opportunities for improvement and delivering digital transformation that makes a measurable difference.

We're a collaborative team of people who combine expertise with a genuine enthusiasm for technology. We value people who are proactive, commercially minded and passionate about innovation.

About the role

As a Senior Client Partner at Shout, you'll own and grow client accounts, managing and developing relationships with valued clients throughout their journey with the company. You'll be the client's 'partner' for all aspects of their digital strategy, helping them with, and contributing to, the digital element of their business plan.

You'll work closely with clients and our internal teams, bringing together commercial thinking, strategic insight and practical delivery expertise. You'll lead on delivery of your clients' projects, ensuring that their business goals are understood and delivered.

Identify stakeholders within existing and potential client businesses, and build positive, persuasive relationships with them.

Write inspiring proposals and generate/suggest content that can help drive sales.

Take an active role in pitching for and winning new business.

Develop innovative, accurate and achievable account plans.

Lead the delivery of your clients' projects, including conceptual planning, budgeting, control and monitoring of all phases.

Keep up to date with relevant emerging trends and stay abreast of what is happening within your clients' sectors.

The ideal candidate

Experience working in an agency environment in digital/software/technology.

A track record in relationship management and business development.

Excellent verbal and written communication skills.

Strong analytical, planning, and organisational skills, with an ability to manage competing client demands.

Knowledge of Agile methodologies, including SCRUM.

How we work

Modern, city-centre office with kitchen, pool table, shower and a great view!

3/2 hybrid working pattern

Core office hours of 10-4

25 days holiday + bank holidays

Employee Assistance Programme

Enhanced maternity, paternity and adoption pay

Corporate travel pass and Cycle2Work scheme