Senior Client Operations Specialist

RBC; Newcastle upon Tyne; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Bonus

Flexible benefits

World-class training programme

Job summary

RBC seeks a Senior Administrator to join the Wealth Management Europe Operations team in the United Kingdom. The role supports complex operational tasks, risks and data integrity, and process improvements.

It is a permanent, full-time position based in Newcastle, London, or Jersey with a hybrid schedule (4 days in office, 1 day work from home). You will mentor junior colleagues, deliver accurate reporting, and work within Risk and Control frameworks while contributing to a collaborative,

Qualifications

• This role requires strong attention to detail and robust time management to meet SLAs.
• Proactive communication with stakeholders and risk-aware issue escalation.
• Familiarity with regulatory requirements in financial services.

Responsibilities

• Produce work with high accuracy and within SLAs and standards.
• Maintain current guides, processes, and management information.
• Escalate risks, errors, and workload issues promptly to management.
• Align team goals with wider group strategy and policies.
• Support regulatory/audit reviews and risk frameworks.
• Identify continuous improvement opportunities and lead SME project work.
• Train colleagues and share knowledge to ensure smooth operations.

Skills

Accountability

AML knowledge

Know Your Customer (KYC)

Communication

Detail-oriented

Prioritization

Stakeholder Management

Job description

RBC seeks a Senior Administrator to join the Wealth Management Europe Operations team in the United Kingdom. The role supports complex operational tasks, risks and data integrity, and process improvements.

It is a permanent, full-time position based in Newcastle, London, or Jersey with a hybrid schedule (4 days in office, 1 day work from home). You will mentor junior colleagues, deliver accurate reporting, and work within Risk and Control frameworks while contributing to a collaborative,