Impactful Operations Administrator, Service Delivery

RBC; Saint Helier; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

RBC is seeking an Administrator for its Wealth Management Europe Operations in Jersey. The role supports daily team activities, maintains data integrity, and ensures smooth processes across WME entities.

It is a fixed-term 9-month contract with a requirement of 4 days in the Jersey office and 1 day remote. You will produce accurate work, support reporting, and escalate issues promptly while aligning with RBC values and regulatory standards.

Qualifications

• Demonstrable understanding of the Financial Services sector.
• Good level of IT proficiency.
• Effective analytical and problem-solving skills.
• Positive, can-do attitude with initiative.
• Attention to detail, strong time management and ability to manage conflicting priorities.
• Professional communication skills, written and oral, with ability to work independently and in a team.
• Ability to act with integrity, due care and diligence.
• Adaptability to change.
• Experience in operational administration or similar role.
• Knowledge of management information systems and reporting processes.

Responsibilities

• Produce all work to a high level of accuracy, in a timely manner, and to service level agreements and standards.
• Support line manager in maintaining departmental guides, processes, and procedures.
• Support accurate production of management information and reporting through reporting systems.
• Escalate issues promptly to management regarding risks, errors, and workload.
• Understand team goals and how they relate to broader group strategy.
• Identify opportunities for simplification and continuous improvement in working practices.
• Support delivery of projects when appropriate.
• Contribute to a positive working environment and RBC values.
• Ensure adherence to policies and regulatory codes of conduct.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Job description

RBC is seeking an Administrator for its Wealth Management Europe Operations in Jersey. The role supports daily team activities, maintains data integrity, and ensures smooth processes across WME entities.

It is a fixed-term 9-month contract with a requirement of 4 days in the Jersey office and 1 day remote. You will produce accurate work, support reporting, and escalate issues promptly while aligning with RBC values and regulatory standards.