Client Services Support Administrator

RBC; Newcastle upon Tyne; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Bonus

Flexible benefits

World-class training programme

Job summary

RBC seeks a Senior Administrator to join the Wealth Management Europe Operations team in the United Kingdom. The role supports complex operational tasks, risks and data integrity, and process improvements.

It is a permanent, full-time position based in Newcastle, London, or Jersey with a hybrid schedule (4 days in office, 1 day work from home). You will mentor junior colleagues, deliver accurate reporting, and work within Risk and Control frameworks while contributing to a collaborative,

Qualifications

• This role requires strong attention to detail and robust time management to meet SLAs.
• Proactive communication with stakeholders and risk-aware issue escalation.
• Familiarity with regulatory requirements in financial services.

Responsibilities

• Produce work with high accuracy and within SLAs and standards.
• Maintain current guides, processes, and management information.
• Escalate risks, errors, and workload issues promptly to management.
• Align team goals with wider group strategy and policies.
• Support regulatory/audit reviews and risk frameworks.
• Identify continuous improvement opportunities and lead SME project work.
• Train colleagues and share knowledge to ensure smooth operations.

Skills

Accountability

AML knowledge

Know Your Customer (KYC)

Communication

Detail-oriented

Prioritization

Stakeholder Management

Job description

What is the opportunity?

We are seeking a Senior Administrator to join our Wealth Management Europe Operations team. You will be responsible for performing complex operational tasks accurately and efficiently, whilst supporting daily team activities, mitigating operational risk, and maintaining data integrity. This is an excellent opportunity to develop your career, assist in issue resolution, identify and implement process improvements, and mentor more junior team members. You will contribute to a positive working environment and embody RBC Group values.

Job Description

What is the opportunity?

We are seeking a Senior Administrator to join our Wealth Management Europe Operations team. You will be responsible for performing complex operational tasks accurately and efficiently, whilst supporting daily team activities, mitigating operational risk, and maintaining data integrity. This is an excellent opportunity to develop your career, assist in issue resolution, identify and implement process improvements, and mentor more junior team members. You will contribute to a positive working environment and embody RBC Group values.

This is a permanent, full-time role based at our Newcastle, London, or Jersey location, requiring a minimum of 4 days working from the office and 1 day working from home once established in the role.

What will you do?

• Ensure work is produced to a high level of accuracy and completed in a timely manner, meeting relevant Service Level Agreements and operational standards
• Support your line manager in maintaining current departmental guides, processes, and procedures, and in producing accurate management information and reporting
• Escalate issues proactively to management in relation to risks, errors, and workload completion in a timely manner
• Understand team goals and their relationship to the wider group strategy
• Adhere to the Risk and Control Framework and Policy Framework, and engage proactively in regulatory and audit reviews
• Identify and implement areas of continuous improvement in conjunction with Operations Initiatives
• Act as a Subject Matter Expert on project work and take responsibility for resolving complex queries
• Support and train colleagues, sharing knowledge to ensure the smooth operation of business processes

What do you need to succeed?

Must-have

• Positive, can-do attitude with adaptability to change and strong self-motivation
• Demonstrable attention to detail and excellent time management, with the ability to manage conflicting priorities
• Robust ability to work independently and collaboratively as part of a team
• Professional communication skills, both written and oral, with the ability to engage with all stakeholders
• Strong IT proficiency with effective analytical and problem-solving skills
• Good understanding of the Financial Services sector and regulatory requirements

Nice-to-have

• Experience in client-facing operations, particularly onboarding, maintenance, or reporting functions
• Knowledge of Know Your Customer (KYC) and regulatory reporting requirements
• Project management or process improvement experience

What is in it for you?

We thrive on the challenge to be our best—progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Programme including bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and mentoring opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training programme in financial services

RBC Group does not accept agency resumés. Please do not forward resumés to our employees or any other company location. RBC Group only pays fees to agencies where a prior agreement exists and does not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Accountability, Anti-Money Laundering (AML), Communication, Detail-Oriented, Know Your Customer (KYC), Prioritization, Stakeholder Management

Additional Job Details

Address

100 BISHOPSGATE:LONDON

City

London

Country

United Kingdom

Work hours/week

35

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-25

Application Deadline

2026-09-08

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.