Senior Client Operations Specialist

Proskauer Rose LLP; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Proskauer is seeking a Senior Client Operations Specialist to manage end-to-end client administration, including onboarding, engagement management, billing, collections, reporting, and client liaison. Working closely with a small team, the Specialist will support partners by delivering efficient, client-focused operational processes.

This is a high-profile role requiring daily interactions with partners and clients.

Qualifications

• University degree preferable; some exposure to finance or accounting preferred.
• A minimum of 5-8 years in a related field, preferably service industry client operations.
• Strong attention to detail and organisation skills.
• Good knowledge of VAT is essential.
• Ability to efficiently execute, review and organise a high-volume of client case activity.
• Excellent interpersonal and client service skills.
• Strong technical skills in Microsoft Excel.
• Experience dealing with demanding clients, whether internal or external to the organisation.
• A demonstrated ability to consistently multi-task and meet multiple deadlines.
• Understanding and delivering an effective control environment.
• Strong communication, presentation and negotiation skills.
• Strong analytical and process skills.
• Ability to work independently as well as within a team.
• Ability to effectively interact with personnel across different functions and levels of the organisation.
• Prior US law firm billing experience is preferred.
• Knowledge of Aderant a plus.

Responsibilities

• Gain the respect and confidence of partners that client relationships will be appropriately executed by demonstrating professionalism, responsiveness and a strong work ethic.
• Interface with client accounts payable departments in a manner that demonstrates professionalism in keeping with the Firm’s values and commitment to client service.
• Prepare and review monthly draft bills to include addressing billing discrepancies in advance of partner review; discussing and implementing any changes; obtaining billing authorisation from the partner; and ensuring consistent adherence to client-specific guidelines.
• Respond to all queries regarding time entry and/or billing; proactively contact timekeepers to review time entry protocols.
• Participate in the collections process, resolving delinquent accounts in a timely manner according to Firm policy and escalating appropriately to Firm’s management.
• Conduct client reviews verifying client/matter arrangement and information in management and reporting system.
• Provide timely information on billing and collections.
• Preparation and distribution of reports.
• Facilitate WIP & A/R write-off, client refunds and UAC application processes by preparing required materials for the Manager’s review and submission.
• Maintain records in accordance with applicable laws and Firm policy.

Skills

Billing operations

VAT knowledge

Excel proficiency

Interpersonal skills

Multi-tasking

Attention to detail

Communication skills

US law firm billing experience

Education

University degree preferable

Tools

Microsoft Excel

Aderant

Job description

The world’s leading organisations and global players choose Proskauer to represent them when they need it the most. With 900+ lawyers in key financial centers around the world, we are known for our pragmatic and business-savvy approach.

Proskauer is the place to turn when a matter is complex, innovative and game-changing. We work seamlessly across practices, industries and jurisdictions with asset managers, private equity and venture capital firms, Fortune 500 and FTSE companies, major sports leagues, entertainment industry legends and other industry-redefining companies.

Proskauer is seeking a Senior Client Operations Specialist to manage end-to-end client administration, including onboarding, engagement management, billing, collections, reporting, and client liaison. Working closely with a small team, the Specialist will support partners by delivering efficient, client-focused operational processes.

This is a high-profile role within the Firm and will require daily interactions with partners and clients. Consequently, a high level of personal confidence and professionalism is required.

Responsibilities will include, but are not limited to:

• Gain the respect and confidence of partners that client relationships will be appropriately executed by demonstrating professionalism, responsiveness and a strong work ethic
• Interface with client accounts payable departments (or other designated representatives) in a manner that demonstrates professionalism in keeping with the Firm’s values and commitment to client service
• Prepare and review monthly draft bills to include addressing billing discrepancies in advance of partner review; discussing and implementing any changes; obtaining billing authorisation from the partner; and ensuring consistent adherence to client-specific guidelines
• Respond to all queries regarding time entry and/or billing; proactively contact timekeepers to review time entry protocols
• Participate in the collections process, resolving delinquent accounts in a timely manner according to Firm policy and escalating appropriately to Firm’s management
• Conduct client reviews verifying client/matter arrangement and information in management and reporting system
• Provide timely information on billing and collections
• Preparation and distribution of reports
• Facilitate WIP & A/R write-off, client refunds and UAC application processes by preparing required materials for the Manager’s review and submission
• Maintain records in accordance with applicable laws and Firm policy

Qualifications:

• University degree preferable; some exposure to finance or accounting preferred
• A minimum of 5-8 years in a related field, preferably service industry client operations
• Strong attention to detail and organisation skills
• Good knowledge of VAT is essential
• Ability to efficiently execute, review and organise a high-volume of client case activity
• Excellent interpersonal and client service skills
• Strong technical skills in Microsoft Excel
• Experience dealing with demanding clients, whether internal or external to the organisation
• A demonstrated ability to consistently multi-task and meet multiple deadlines
• Understanding and delivering an effective control environment
• Strong communication, presentation and negotiation skills
• Strong analytical and process skills
• Ability to work independently as well as within a team
• Ability to effectively interact with personnel across different functions and levels of the organisation
• Prior US law firm billing experience is preferred
• Knowledge of Aderant a plus
• Understanding of electronic billing a plus

This position will require physical presence in Proskauer’s offices on a regular basis (at least 3x per week, or more, if it becomes the policy of the Firm or as business needs require).

Proskauer is committed to providing a work environment that includes equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Any personal data shared with us will be processed in accordance with our Prospective Personnel Data Protection Notice which can be found at https://www.proskauer.com/privacy-policy/prospective-personnel-data-protection-notice-london.