Senior Client Manager - LDN

Bulletproof; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

24 days holiday

Christmas shutdown

Last Friday of the month off

Job summary

Bulletproof in London is seeking a Senior Client Manager to lead day-to-day client services, manage projects and build strong client relationships across multiple brands.

You will organize meetings, present briefs, oversee timelines, budgets, and billings, and work with design teams to deliver outstanding work at pace in a fast-growing environment.

Qualifications

• Design agency experience
• Entrepreneurial spirit
• Strong client relationships
• Attention to detail and communication

Responsibilities

• Organising and attending client meetings; creating and leading presentations with precision
• Being the key agency lead across a number of levels and brands
• Overseeing agendas, reports, timelines and client-facing documentation
• Presenting briefs, feedback, proposals and financials to client teams
• Identifying opportunities to unlock new conversations with clients
• Managing delivery of design projects and ensuring timely, budgeted work
• Leading day-to-day project deliverables from briefing to artwork
• Developing and managing project timelines and detailed proposals
• Managing weekly billings, forecasting and client purchase orders
• Contributing to briefs, audits, presentations and pitches

Job description

Ready to shape the future of brands?

We’re looking for a powerhouse Senior Client Manager to join our London studio and take on some of the most exciting names in the world of consumer brands.

• Built your craft in the best agencies out there?
• Got FMCG experience that’s second to none—partnering with global icons?
• Hungry for bigger challenges and bolder ideas?

If this sounds like your next move, let’s talk.

ABOUT US:

• 400+ strong global brand agency
• 100% independent
• 28 years young
• 8 studios around the world

Offering unrivalled creativity at global scale, Bulletproof is the world’s largest independent brand agency. Across eight studios, 400 liked-minded individuals create desire through disruption, delivering Growth, Standout and Fandom for our clients. Truly independent, we pride ourselves on shunning convention and getting sh*t done; above all, we march to the beat of our own drum.

As a business, we blur the lines between insight, innovation, strategy, design, digital, and environmental; all the while bringing our clients the very best of the best.

At Bulletproof we have three core beliefs:

WE BELIEVE GREAT IDEAS CHANGE THE WORLD

We believe in the power of creativity to influence human behaviour, affect change and pierce conventions.

WE BELIEVE PEOPLE MAKE THE DIFFERENCE

We celebrate human connectivity and culture, and believe diversity delivers richer, deeper thinking with an infectious energy.

WE BELIEVE NAÏVEity breeds brilliance

We believe remaining relentlessly curious and open to new possibilities leads to purer, more interesting and uncharted creative solutions.

ABOUT YOU:

As a Senior Client Manager, you will work as part of the client services team and be responsible for the successful day-to-day running of projects while building strong relationships with clients and team members alike.

ABOUT THE ROLE:

Your main duties and responsibilities will include:

• Organising and attending client meetings; creating and leading presentations with precision and confidence
• Being the key agency lead across a number of levels and brands, building trusted and collaborative partnerships with clients
• Overseeing the timely distribution of agendas, contact reports, status reports, timelines and other client facing documentation
• Confidently presenting and discussing briefs, feedback, proposals and financials with a client team
• Using your understanding of the clients and industry to identify opportunities to proactively unlock new conversations
• Managing the delivery of design projects and workflow, ensuring work is completed to the highest standard to meet client timelines and budgets
• Leading and overseeing the day-to-day project deliverables from the initial briefing through the artwork process, recognising when to elevate any issues
• Developing and managing project timelines and detailed proposals
• Taking responsibility for the weekly management of billings, forecasting and client purchase orders broaden your understanding of the client service discipline required
• Strategically contributing to brief content, audits, presentations and pitches

WHAT YOU SHOULD HAVE:

If you tick all of the boxes below, we could be a perfect match!

• Experience working within a design agency on global brands
• A keen, can-do attitude
• A fresh perspective and an entrepreneurial spirit
• Ability to forge strong relationships through excellent interpersonal skills
• Resourceful and capable in identifying, leveraging and building opportunities and client relationships
• Exceptional attention to detail and communication skills, both written and verbal
• Well informed and reliable; able to foresee potential problems and propose solutions
• Possess big picture thinking yet also understands the importance of attention to detail and the smooth running of projects
• Ability to remain positive and calm under pressure in our fast-paced working environment
• Ability to successfully prioritise and manage multiple tasks and projects at any one time
• A clear understanding of the design industry, with a willingness to continue learning

In line with our three core beliefs, we’re looking for people that share our community spirit and are curious enough to question the status quo.

Competitive benefits package including 24 days holiday, plus Christmas shut down and all the last Fridays of the month off.