Senior Client Manager - The B-Hive

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Client Manager to lead client accounts and drive campaign success. In this dynamic role, you will manage client relationships, oversee project delivery, and collaborate with creative teams to produce inspiring campaigns. With a focus on excellence, you will ensure alignment with business objectives and foster a culture of innovation and creativity. This position offers the opportunity to work with iconic brands in the beauty industry, contributing to impactful projects while enjoying a range of benefits that support work-life balance and personal growth.

Benefits

Retirement Savings Plan

Enhanced maternity/paternity/adoption leave

Discretionary annual bonus

Discounts on brands and partners

Flexible benefits including gym discounts

Qualifications

• 5+ years as a Senior Account Manager or Junior Account Director.
• Experience in developing account teams and managing client relationships.

Responsibilities

• Manage client accounts and ensure delivery of integrated campaigns.
• Collaborate with teams to develop creative briefs and oversee project execution.

Skills

Account Management

Presentation Skills

Project Management

Communication Skills

Numeracy Skills

Education

Bachelor's Degree

Job description

Social network you want to login/join with:

Senior Client Manager - The B-Hive, London

col-narrow-left

Client:

Location:

London, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

30d4382b3fb4

Job Views:

16

Posted:

28.04.2025

Expiry Date:

12.06.2025

col-wide

Job Description:

About the role

The B-Hive is an in-house creative agency serving some of the most recognizable brands in the beauty industry, including No7, Soap & Glory, Liz Earle, and Boots' own brand. We combine the capabilities of an external creative and production team with the speed, flexibility, and in-depth brand knowledge of an in-house setup, backed by years of experience dedicated to Boots and No7 Beauty Company.

As a Senior Client Manager, you’ll be responsible for your account’s success, leading daily operations and team development. Reporting to the Head of Client Services, you’ll manage your account like a business, develop client relationships, onboard new business, and participate in delivering high-profile campaigns.

You’ll support the Head of Client Services in creating team momentum to deliver high-quality work and drive growth. Collaborating with other Senior Client Managers, you’ll oversee delivery and support strategic account development, identifying opportunities and devising creative solutions to ensure stakeholder and colleague success.

Key Responsibilities:

1. Act as the main contact for your clients, managing internal and external communications and ensuring the delivery of integrated campaigns.
2. Ensure client briefs are clear, aligned with business objectives, and collaboratively developed, producing inspiring creative briefs.
3. Partner with creative and production agencies, maintaining good communication and collaboration.
4. Manage scope of work and delegate tasks based on team skillsets.
5. Collaborate with Project Management to ensure campaigns run smoothly, delivering multi-channel campaigns across paid media and owned channels.
6. Oversee financial processes, tracking scope, estimates, and budgets with your team.
7. Manage multiple deadlines, communicate issues and risks, and uphold agency standards.
8. Lead client meetings, presentations, and sign-offs both virtually and in person.
9. Ensure delivery excellence by proactively proposing solutions and opportunities with a positive attitude.
10. Continuously improve processes within your area and align with other account leads.
11. Support the Head of Client Services in growth initiatives and confidently communicate the agency’s offerings.
12. Contribute to Client Services and agency culture through leadership, mentorship, and fostering innovation, creativity, and fun.

What you’ll need to have:

1. At least 5 years as a Senior Account Manager or Junior Account Director in an agency or related creative environment.
2. Experience in line management and developing account teams.
3. Excellent presentation skills, including data reporting and storytelling.
4. Experience working with media agencies and delivering creative for large media plans.
5. Strong project management skills, especially for omni-channel creative assets.
6. Excellent communication and relationship-building skills across organizational levels.
7. Numeracy skills for estimating creative fees and creating reports.
8. A passion for producing great creative work.

Additional preferred experience:

1. Retail account experience.
2. Managing TV and Radio campaigns.

About No7 Beauty Company:

No7 Beauty Company includes five iconic brands: No7, Liz Earle, Soap & Glory, Botanics, and Sleek MakeUP. We are committed to creating inclusive beauty products, driven by scientific innovation, sustainability, and social responsibility. We promote diversity, equity, and inclusion, empowering our team members to be authentic.

Our benefits include:

• Retirement Savings Plan
• Enhanced maternity/paternity/adoption leave
• Discretionary annual bonus
• Discounts on brands and partners
• Flexible benefits, including holiday buying, gym discounts, life assurance, activity passes, and more.