Senior Client Delivery Manager

NRG Resourcing Ltd; Gateshead; Hybrid; GBP 50,000 - 58,000; Full time

Job summary

A leading company is seeking a Senior Client Delivery Manager to oversee complex client campaigns and drive team performance. This role involves coaching Client Delivery Managers, ensuring operational excellence, and managing budgets. The position offers a hybrid working model and various benefits, including a competitive salary and the ability to work remotely.

Benefits

Annual Bonus Scheme

25 Days Holidays + Bank Holidays + Birthday Off

Free Parking

Work from Anywhere for 4 Weeks

Death in Service Benefit

Qualifications

• Experience in client delivery, client services, or project management.
• Ability to lead and coach teams in a performance-driven environment.

Responsibilities

• Lead and mentor Client Delivery Managers for campaign execution.
• Build relationships with US-based clients to align campaign goals.
• Manage delivery budgets for cost-efficiency.

Skills

Communication

Stakeholder Management

Organizational Skills

Tools

Project Management Tools

Job description

Are you looking to join an industry leading business that works with global brands? If this sounds like you, we are looking for an experienced Senior Client Delivery Manager to lead complex client campaigns, drive team performance, and deliver meaningful results. In this role, you’ll support, develop, and implement a structured delivery approach that not only meets but exceeds client expectations. You’ll oversee Client Delivery Managers, ensure seamless communication, and champion operational excellence across multifaceted project requirements.

If you thrive on building strong relationships, creating operational excellence, and bringing structure to fast-paced environments, this could be your next big move.

What’s in it for you?

• Starting salary: Up to £50,000 + annual bonus scheme

• Holidays: 25 days plus bank holidays + your birthday off

• Free parking

• Ability to work from anywhere in the world for up to 4 weeks each year

• 2 x Death in Service Benefit

Working Hours:

• Hybrid – 2 days in the office & 3 at home

• 12pm to 8pm to support your US clients

• Flexibility to work 9am to 5pm on your days in the office

What You’ll Do

• Lead, coach, and mentor Client Delivery Managers to ensure flawless campaign execution and support team development.

• Provide clear direction and support to ensure accountability and high performance across the delivery team.

• Build and nurture strong relationships with US-based clients and internal stakeholders to deliver campaigns that align with your clients goals

• Act as a trusted advisor, aligning delivery outcomes with client objectives and ensuring each campaign adds measurable value.

• Oversee the end-to-end delivery of multiple client projects - ensuring they are completed on time, within scope, and within budget.

• Work cross-functionally with Sales, Finance, Legal, and Product teams to ensure seamless execution of each campaign.

• Monitor and improve KPIs, SLAs, and delivery processes to consistently achieve high-quality results.

• Implement best practices and apply lessons learned to drive continuous improvement in campaign delivery.

• Identify opportunities to standardise campaign delivery features that enhance client value.

• Collaborate across departments to align delivery strategy with business goals and evolving needs.

• Manage campaign delivery budgets, ensuring optimal allocation of resources and cost-efficiency without compromising quality.

What You’ll Bring:

• Previous experience in similar role within client delivery, client services, or project management

• A proven ability to lead and coach teams in a performance-driven environment

• Strong communication and stakeholder management skills, with confidence engaging at senior level

• Budget and commercial awareness, with a proactive, solutions-first mindset

• Exceptional organisational skills and the ability to juggle multiple deadlines

• Familiarity with project management tools and workflows

If you are interested in this role of Senior Client Delivery Manager, click ‘apply now’ and a member of the team will be in touch.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.