Senior Client Advisor

Marsh Risk; Worcester; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

Marsh Commercial Worcester is seeking a Senior Client Advisor to service a dedicated book of commercial insurance clients, handling renewals, quotes and queries in a hybrid role requiring at least four days in the office.

You will act as the frontline for client advisory questions, build relationships with key decision makers, work with insurers and claims teams, and identify opportunities to grow revenue through upselling and portfolio development.

Qualifications

• 2+ years’ experience as an Account Handler / Client Advisor within General Insurance.
• Excellent organization skills with the ability to manage multiple enquiries and deliver to service standards.
• Strong communication skills (written and verbal) with literacy, numeracy and administration capability.
• Ability to remain calm under pressure and work flexibly when required.
• Proficiency in Microsoft Office products.

Responsibilities

• Serve your own dedicated book of clients, including renewals, invoicing, collections, new quotes, mid-term adjustments and daily queries.
• Identify and deliver revenue growth opportunities through upselling/cross-selling and proactive portfolio development.
• Build and maintain long-term relationships with key client decision makers and stay aligned to their changing needs.
• Develop strong relationships with insurers and support clients and/or claims teams to ensure excellent outcomes.

Skills

Account handling

Organization

Communication

MS Office

Client service

Education

Cert CII progression

Tools

Acturis

Job description

We are seeking a talented individual to join Marsh Commercial in Worcester as a Senior Client Advisor. This is a hybrid role that has a requirement of working at least four days a week in the office.

The role: Senior Client Advisor

We have an exciting opportunity here at Marsh Commercial, as we’re looking to recruit a Senior Client Advisor to join us in our Enterprise Centre of Excellence. Within your role you’ll be responsible for servicing both new & existing clients with a range of commercial insurance products. As a Senior member of the team, you’ll act as the first point of contact for Client Advisors’ technical queries and provide support to the Team Manager as needed.

We will rely on you to:

• Service your own dedicated book of clients, including renewals, invoicing, collections, new quotes, mid-term adjustments, and day-to-day client queries.
• Identify, document, and deliver revenue growth opportunities through upselling/cross-selling and proactive portfolio development.
• Build and maintain long-term relationships with key client decision makers and stay aligned to changes in their organizations and needs.
• Develop strong working relationships with insurers and support clients and/or claims teams where appropriate to ensure excellent outcomes.

What you need to have:

• 2+ years’ experience as an Account Handler / Client Advisor within General Insurance.
• Excellent organization skills with the ability to manage multiple enquiries simultaneously and deliver to agreed service standards.
• Strong communication skills (written and verbal), with strong literacy, numeracy, and administration capability.
• Ability to remain calm under pressure and work flexibly when required.
• Full competence in Microsoft Office products.

What makes you stand out:

• Knowledge of insurance systems (Acturis preferred/ideal).
• Cert CII (or progress toward it).
• Broad technical understanding across major classes of insurance and a demonstrated interest in keeping up with product/market developments.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

R_361167