Commercial Client Advisor

Marsh; Worcester; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Career progression opportunities

Job summary

Marsh in Worcester is seeking a Client Advisor to join the Commercial Team. This hybrid role requires working at least three days a week in the office and focuses on supporting Client Executives across the full renewal cycle for Commercial clients and insurer partners.

The role suits someone with a background in insurance account handling, claims or client service who wants to develop within a market-leading broker. Strong MS Office skills and relationship-building are important.

Qualifications

• Experience in an insurance, account handling, or client-facing role.
• Strong communication, administration, literacy and numeracy skills.
• Ability to stay calm and professional with competing priorities in a fast-paced environment.
• Excellent organisational skills to manage multiple enquiries and tasks.
• Experience using Microsoft Office applications and other business systems.
• Proactive problem-solving approach and delivering excellent client outcomes.
• Knowledge of clients’ business, their insurance programmes and service plans.

Responsibilities

• Support Marsh Client Executives with placement strategy for renewals and administer mid-term changes.
• Request and review underwriting information for Commercial clients and understand their requirements.
• Prepare and submit market presentations and slips in consultation with the Client Executives and Placement Team.
• Use Marsh online trading systems to collate and negotiate renewal terms with insurers.
• Collaborate with Client Executives and Placement Teams to prepare client reports for renewals.

Skills

Client service

Communication

Administration

Numeracy

Microsoft Office

Relationship building

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We are seeking a talented individual to join our Commercial Team at Marsh. This role will be based in our Worcester office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will support Client Executives across the full renewal cycle, contribute to placement strategy, and help deliver a high standard of service to Commercial clients and insurer partners.

The Client Advisor position is perfect for someone with a strong background in commercial insurance account handling, claims or equivalent client service industries looking to join an established, market-leading insurance broker.

We will count on you to:

• Support Marsh Client Executives regarding placement strategy for insurance renewals and administer mid-term changes to risk.
• Request and review underwriting information on behalf of Commercial clients and understand their requirements.
• Prepare and submit accurate market presentations and slips in consultation with the Client Executives and the Placement Team.
• Utilise Marsh online trading systems to collate and negotiate renewal terms with existing and prospective insurers.
• Collaborate with Client Executives and Placement Teams to prepare client reports for renewals.

What you need to have:

• Previous experience in an insurance, account management, or any other insurance related client-facing role.
• Strong communication, administration, literacy, and numeracy skills, demonstrated through your professional experience or educational achievements.
• The ability to remain calm and professional when managing competing priorities and working within a fast-paced environment.
• Excellent organisational skills with the ability to manage multiple enquiries and tasks simultaneously.
• Experience using Microsoft Office applications and other business systems.
• A proactive approach to problem-solving and delivering excellent client outcomes.
• Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
• A good awareness of clients’ business, their business issues, insurance programmes and service plans.

What makes you stand out:

• A genuine interest in developing a long-term career within the insurance industry.
• Enthusiasm for learning and progressing through professional insurance qualifications.
• Previous experience within commercial insurance, fleet insurance, or a related industry.
• Strong working knowledge of Microsoft Excel, Word, and Outlook.
• A client-focused mindset with a passion for building relationships and delivering exceptional service.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.