Insurance Sales Team Leader

International Association of Insurance Professionals (IAIP); Worcester; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Marsh Worcester is seeking a talented and motivated individual to lead and develop a team of Client Advisors, driving growth and delivering exceptional client service in a hybrid work environment. You will oversee day-to-day performance, coach staff through reviews and development plans, analyze management information to spot trends, support sales activities, and collaborate with leaders to meet strategic goals.

The role combines leadership with client engagement and operational excellence.

Qualifications

• Proven experience in account handling with small to medium UK commercial accounts.
• Strong leadership skills with previous people management experience.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work flexibly, remain calm under pressure, and manage multiple priorities effectively.
• Proficiency in Microsoft Office and a passion for developing colleagues' skills and success.

Responsibilities

• Provide day-to-day oversight and management of a team of Client Advisors, ensuring high performance and client satisfaction.
• Lead, coach, and support team members through regular performance reviews, development plans, and real-time technical and soft skills support.
• Analyze business MI to identify trends, opportunities, and implement corrective actions to improve results.
• Support the team's sales activities, build relationships with prospective clients, and contribute to new business growth.
• Collaborate with the leadership team to develop strategies, foster a positive team culture, and achieve strategic goals.

Skills

Leadership

Account handling

Organizational skills

Communication

Problem solving

Multitasking

Microsoft Office

Education

Certificate in Insurance (CII) - desirable

Tools

Microsoft Office

Job description

Join Our Commercial Insurance Team at Marsh in Worcester!

We are looking for a talented and motivated individual to lead and develop a team of Client Advisor's, driving growth and operational excellence in a dynamic, hybrid work environment.

We will count on you to:

• Provide day-to-day oversight and management of a team of Client Advisors, ensuring high performance and client satisfaction.
• Lead, coach, and support team members through regular performance reviews, development plans, and real-time technical and soft skills support.
• Analyze business MI to identify trends, opportunities, and implement corrective actions to improve results.
• Support the team's sales activities, build relationships with prospective clients, and contribute to new business growth.
• Collaborate with the leadership team to develop strategies, foster a positive team culture, and achieve strategic goals.

What you need to have:

• Proven experience in account handling with small to medium UK commercial accounts.
• Strong leadership skills with previous people management experience.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work flexibly, remain calm under pressure, and manage multiple priorities effectively.
• Proficiency in Microsoft Office and a passion for developing colleagues' skills and success.

What makes you stand out:

• Proven success in winning new business and expanding client relationships.
• Extensive client-facing experience with a dynamic, proactive approach.
• Ability to remain calm under pressure and adapt to changing priorities.
• Cert CII qualification or working towards is desirable but not required.

Why join our team?

• We support your professional growth through development opportunities, interesting work, and supportive leadership.
• We foster an inclusive, vibrant culture where your ideas and contributions make a real impact.
• Our scale offers diverse career paths, benefits, and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.