Senior Client Account Manager- UK (Remote)

TRUECOMMERCE (COVENTRY) LIMITED; Coventry; Remote; GBP 70,000 - 110,000; Full time

Job summary

TrueCommerce is hiring a Senior Client Account Manager to drive growth across our existing customer base and identify new opportunities. This pan-European role leverages AI-enabled tools to optimise prospecting, expand account insights, and accelerate deal execution across Retail, FMCG, CPG, Building Supplies and Pharma sectors.

You will own and grow client relationships, deliver against revenue targets, and collaborate across delivery and customer success teams.

Qualifications

• 5+ years of sales or account management experience
• Proven ability to meet and exceed revenue targets
• Strong pipeline generation and account growth skills
• Excellent stakeholder management
• Strong commercial awareness and communication
• Ability to work remotely across EMEA
• Willingness to travel (~20%)

Responsibilities

• Own and grow a portfolio of existing clients, acting as their primary relationship owner
• Deliver against and exceed revenue and bookings targets
• Identify and execute upsell and cross-sell opportunities
• Build and maintain a strong pipeline (~2.5x coverage)
• Strengthening long-term client relationships and customer satisfaction
• Collaborate cross-functionally for delivery and customer success
• Act as a trusted advisor to clients
• Identify internal growth and process improvement opportunities

Job description

This is a high-impact role offering autonomy, visibility, and the opportunity to deepen strategic customer relationships across Europe, supported by TrueCommerce’s strong brand and global capabilities.

We’re hiring a Senior Client Account Manager to drive growth across our existing customer base while identifying and closing new opportunities. This is a hunter–farmer role for a commercially driven professional who thrives on building relationships, expanding accounts, and consistently delivering against ambitious targets.

As our new Senior Client Account Manager, you combine curiosity with adaptability and a growth mindset. You are motivated to continuously improve how you work, particularly by embracing AI and modern sales technologies to improve outcomes and customer value. You actively use AI‑enabled tools to optimise prospecting, expand account insights, increase forecast reliability, and accelerate deal execution.

The role is pan‑European and supported by a strong global footprint across Europe and North America.

You’ll work with customers across key industries including Retail, FMCG, CPG, Building Supplies, and Pharma, helping them unlock value from TrueCommerce’s portfolio of EDI Managed Services, ERP integrations, and supply chain solutions.

What You’ll Do

• Own and grow a portfolio of existing clients, acting as their primary relationship owner
• Deliver against and exceed revenue and bookings targets
• Identify and execute upsell and cross-sell opportunities
• Build and maintain a strong pipeline (~2.5x coverage)
• Strengthening long-term client relationships and customer satisfaction
• Collaborate cross-functionally for delivery and customer success
• Act as a trusted advisor to clients
• Identify internal growth and process improvement opportunities

What We’re Looking For

• 5+ years of sales or account management experience
• Proven ability to meet and exceed revenue targets
• Strong pipeline generation and account growth skills
• Excellent stakeholder management
• Strong commercial awareness and communication
• Ability to work remotely across EMEA
• Willingness to travel (~20%)

Highly Desirable

• Experience with SaaS, EDI, ERP, or supply chain solutions
• Understanding of order-to-cash or P2P processes
• Fluency in Danish and/or German would be a significant advantage, given our regional customer base

Who is TrueCommerce?

TrueCommerce is a global leader in supply chain connectivity, offering fully integrated, end-to-end solutions that enable businesses to achieve greater visibility and control. We support leading global brands in optimising their supply chains and scaling efficiently.

Why Join Us?

• High-impact, high-visibility role
• Work with global brands
• Collaborative, international culture
• Strong growth opportunities

See job description