Senior Clerical Officer

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 21,000 - 25,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is recruiting a Receptionist/Admin Clerk to join the Cardio-Respiratory Unit at the Royal hospital. The role involves providing reception cover and handling bookings for cardiac and respiratory diagnostics, with a focus on community ECG and BP services.

Applicants should have excellent verbal and written communication skills, be able to deal with the public, and manage queries by phone, email or in person.

Qualifications

• Excellent verbal and written communication skills.
• Face-to-face, telephone and email communication with the public and colleagues is essential.
• Good keyboard skills and the ability to learn a range of computerised systems.

Responsibilities

• Provide reception cover and manage bookings for cardiac and respiratory diagnostics.
• Book procedures in line with national targets and meet demand.
• Use hospital systems to book/cancel patient appointments and handle queries.

Skills

Verbal communication

Written communication

Keyboard skills

Computerised systems

Tools

Booking systems

Job description

We are looking to recruit a Receptionist/Admin Clerk to join our administrative team in this busy, friendly department. The post holder will be based at the Cardio-Respiratory Unit at the Royal hospital and provide cover for a busy reception as well as the booking of cardiac and respiratory diagnostics, the main focus being the community ECG and BP service., To provide a quality booking and reception service within the Cardio-Respiratory Unit Use hospital systems to book / cancel patient appointments. Deal face to face with patient/clinicians queries and also over the phone. Book procedures in line with national targets ensuring we meet demand.

Applicants must display excellent verbal and written communication skills. Dealing with the public as well as colleagues in person, telephone and email communication is key to this role. This, together with carrying out admin tasks in the office will make this a varied and interesting role. Applicants will need excellent keyboard skills and have the ability to learn a range of computerised systems. The ability to adapt to new environments, be flexible and approachable is essential.

• Please note this vacancy may close early once sufficient applications have been received Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.