Senior Claims Negotiator

ESPO Trading Limited; Glenfield; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

Leicestershire County Council is seeking a Senior Claims Negotiator to lead the investigation, assessment and settlement of liability and property damage claims within delegated authority. You will manage complex, high-value cases and deputise for senior management when required.

Working in a hybrid environment at County Hall, you will liaise with insurers, loss adjusters and external experts, drive quality service, supervise colleagues and ensure timely, cost-effective outcomes.

Qualifications

• NVQ Level 4, ACII, or CII Certificate in Insurance with extensive relevant experience.
• Experience handling high value and complex claims, managing litigation processes.
• Proven ability to work with Senior Management Teams, Heads of Service and external partners.
• Experience supervising teams and ensuring quality and timely work.
• Knowledge of current legal procedures and case law relevant to liability claims.

Responsibilities

• Investigate, assess, negotiate and settle liability and property damage claims.
• Liaise with insurers, loss adjusters, and experts to protect the Council's interests.
• Support legacy and insolvency-related claims, including long-tail cases.
• Oversee external legal service providers to ensure value for money.
• Deputise for senior management when required and provide leadership to the team.

Skills

Complex claims handling

Leadership

Stakeholder management

Insurance knowledge

Legal procedures knowledge

Education

NVQ Level 4

ACII

CII Certificate in Insurance

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicestershire, LE3 8RA

Salary: £36,621 to £40,458 Per annum (pro rata for part-time)

Working Hours:29.6 hours per week

Contract Type: Permanent

Closing Date: 27th October 2026

Interview Date(s): 5th and 6th November

Are you experienced in handling and negotiating complex, high-value liability claims? Can you lead and support a team while overseeing challenging insurance claims and deputising for senior management when required? If so, then we would like to hear from you.

About the Role

As a Senior Claims Negotiator, you will support the delivery of a high-quality claims service by independently investigating, assessing, negotiating and settling liability and material damage claims within delegated authority levels and insurance deductibles. Assist with the handling of complex, high-value property damage and personal injury claims, liaising with insurers where claims exceed policy limits to protect the Council's financial and reputational interests. Provide support in managing legacy and insolvency-related claims, including long-tail and complex cases, while contributing to the oversight of legal service providers and independent experts to ensure effective service delivery and value for money.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• NVQ Level 4, or ACII qualification, or CII Certificate in Insurance with extensive relevant experience.
• Experience of handling and managing potentially high value and complex claims. Managing the litigation process, particularly in respect of a casualty portfolio.
• Demonstrable experience of fostering and maintaining good working relationships with Senior Management Teams, Heads of Service, departmental managers and their teams, other organisations, insurance companies, loss adjusters, specialist experts, solicitors and barristers.
• Experience of managing or effectively monitoring the work of others, ensuring that standards of quality and time management are met.
• Comprehensive knowledge and understanding of current legal procedures and case law relevant to the handling of legal liability claims.
• In depth technical knowledge of liability claims handling along with knowledge of other classes of business such as motor, own property damage and travel.
• Ability to explain complex information in a patient, clear and concise manner, ensuring that it is fully understood by recipients at all levels

In addition, we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

The role operates within a hybrid working environment. Regular attendance at County Hall will be required in line with service needs and current team arrangements. Flexible working requests will be considered in accordance with the Council's Working Arrangements and Flexible Working policies.

For more information or an informal discussion,please contact:

For more information or an informal discussion, please contact:
Jayne Newbert, Claims Manager
Telephone: [phone]
Email: [e-mail]

James Colford, Technical Underwriting Manger
Telephone: [phone]
Email: [e-mail]