Senior Claims Manager

NHS Resolution; Leeds; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

NHS Pension Scheme

Annual Leave 27 days

EAP – 24/7 help line

Eye care vouchers

Health service discounts

Blue Light card

Cycle to work

Season ticket loan

Job summary

NHS Resolution in Leeds is seeking an experienced Senior Claims Manager with a clinical negligence background to lead a complex, high value caseload from start to finish. You will work with colleagues to deliver fair resolutions and feed lessons into NHS safety systems, while promoting high technical performance and outstanding customer service.

You will join a flexible, family‑friendly workplace that supports work-life balance, with hybrid options including home working or in‑office activity.

Qualifications

• Extensive experience handling clinical negligence claims to a successful conclusion.
• Ability to plan and organise a broad range of complex activities within a claims environment.
• Excellent written and verbal communication, including complex correspondence and legal documents.

Responsibilities

• Manage a caseload of complex or high value claims for NHS Trusts, GPs and NHS England.
• Collaborate with claims function colleagues to deliver fair resolutions and feed lessons into NHS safety systems.
• Promote high technical performance while maintaining exemplary customer service.
• Drive KPI achievement and audit compliance across the team.
• Support career progression through mentoring and training of team members.

Skills

Clinical negligence claims

High value caseload

Legal documentation

Stakeholder communication

Training delivery

Education

Legal qualification

Job description

Who We Are

NHS Resolution is an arm's length body of the Department of Health and Social Care. We provide claims management, dispute resolution and learning services to the NHS, helping to resolve concerns fairly, improve patient safety and protect resources for patient care.

Our Claims directorate manages ten indemnity schemes covering clinical and non-clinical liabilities for NHS organisations and independent providers delivering NHS-funded care in England. As part of an ambitious transformation and growth programme, we are building a single, integrated claims function that promotes collaboration, professional development and service excellence. Experienced Claims Managers are central to this vision, and their expertise will play a key role in shaping the future of claims management at NHS Resolution.

The opportunity

As NHS Resolution continues to evolve, we have are recruiting for experienced Senior Claims Managers with a background in clinical negligence and of managing a complex and or high value caseload while successfully achieving set targets. This is a fantastic time to join a organisation where your expertise will be highly valued, your contribution will make a real impact, and you will play a key role in managing claims from commencement to conclusion. In return, you will have the opportunity to help achieve fair outcomes, support learning across the NHS, and be part of a team shaping an important area of work.

• This is a chance to use your legal and claims expertise in a different way. You'll manage complex high-profile cases from start to finish, exercising professional judgement and autonomy while helping to deliver fair outcomes for patients, NHS organisations and healthcare professionals.
• Unlike many legal and insurance environments, there are no billing targets, chargeable hours or business development expectations. Instead, you'll have the time and support to focus on the quality of your decision-making, the strength of your relationships, and achieving the right outcome for each case.
• We are committed to creating a genuinely flexible, family-friendly workplace where colleagues can thrive professionally while maintaining a healthy work-life balance. Whether you work from home, our Leeds office, or a combination of both, you'll be trusted to manage your workload in a way that works for you and the team.
• You’ll join a supportive and collaborative claims community with access to experienced colleagues, technical expertise, structured learning and a clear career pathway. As our claims function continues to grow and develop, there are increasing opportunities to broaden your expertise, take on greater responsibility, and progress your career within NHS Resolution.

If you're looking for meaningful work, greater autonomy, and the chance to make a genuine difference across the NHS while enjoying the benefits of flexible working and an excellent work-life balance, we'd love to hear from you.

What You’ll Be Doing

• Managing a caseload of complex or high value claims on behalf of Trusts, GPs, and NHS England, ensuring successful handling and resolution.
• Working closely with claims function colleagues to deliver our strategic aims of fair resolution whilst ensuring lessons learnt are fed into wider NHS safety systems to improve standards of patient care.
• In conjunction with Technical Leader colleagues promoting the delivery of high technical performance of the team whilst maintaining exemplary customer service.
• Promoting high quality standards of case handling to deliver Key Performance Indicators (KPIs) across the team which consistently meet or exceed designated audit requirements.
• Supporting the technical development of team members in collaboration with the Operational and Technical Leads, contributing to their career progression.

What We’re Looking For

• Extensive experience of handling clinical negligence claims to a successful conclusion and experience of successfully managing a complex and or high value caseload while successfully achieving set targets
• Detailed knowledge and understanding of the application of current law relating to clinical negligence claims
• Demonstrable evidence of the ability to plan and organise a broad range of complex activities within a claims environment
• Excellent communication skills, including composing complex correspondence and legal documentation
• Experience of planning, designing and delivering training to share expert knowledge with claims colleagues
• The ability to explain highly complex issues to internal and external stakeholders and overcome any barriers to understanding
• Understanding of NHS Resolution strategic objectives, philosophy and PEER values

What We Offer In Return

• Competitive salary and benefits package
• We believe exceptional work doesn't require long hours or rigid working patterns. Our flexible approach empowers colleagues to deliver their best while maintaining a healthy balance between work and life.
• Opportunities for career growth and development
• Collaborative and innovative work environment
• Work in a progressive environment towards data-driven strategies
• A commitment to diversity, equality, and inclusion
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access

• 24 hours employee assistance programme from PAM Wellness (EAP)
• Eye care vouchers for Specsavers
• Health service discounts
• Blue Light card, a discount service for the emergency services and the NHS
• Cycle to work scheme
• Season ticket loan scheme

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

Closing date: 31 August 2026. NHS Resolution is recruiting for new permanent Senior Claims Manager vacancies throughout 2026/27.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Please note: if you have applied for a Senior Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign.