Senior Claims Handler – Global, Hybrid, Client-Focused

WTW; Ipswich; Hybrid; GBP 28,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Defined contribution pension (10%公司匹配)

Job summary

WTW is seeking a Claims Handler or Senior Claims Handler to join our P&C Claims Team in Ipswich. The hybrid role offers collaboration with global colleagues and clients across Lloyd’s and the London Market.

You will manage claims from notification to settlement, provide guidance to clients, and ensure service standards are met or exceeded. Experience in Natural Resources or P&C claims will determine seniority.

Qualifications

• Strong understanding of claims processes and settlement factors.
• Understanding of Lloyd’s and the London Market.
• Industry compliance awareness.
• Excellent negotiation and communication skills.
• Analytical and problem-solving skills with a keen eye for detail.
• Proven ability to manage multiple clients and complex tasks simultaneously.

Responsibilities

• Managing claims from first notification through settlement.
• Providing expert guidance and support to clients throughout the claims journey.
• Ensuring service delivery meets or exceeds agreed standards and client expectations.
• Collaborating with WTW’s global claims community to share knowledge and best practices.
• Building strong relationships with clients, carriers, and other external partners.
• Experience in Natural Resources and/or Property & Casualty claims, depending on experience.

Skills

Communication skills

Negotiation

Relationship building

Analytical thinking

Multi-client management

Education

A level or equivalent

Job description

WTW is seeking a Claims Handler or Senior Claims Handler to join our P&C Claims Team in Ipswich. The hybrid role offers collaboration with global colleagues and clients across Lloyd’s and the London Market.

You will manage claims from notification to settlement, provide guidance to clients, and ensure service standards are met or exceeded. Experience in Natural Resources or P&C claims will determine seniority.