Senior Claims Handler

Gallagher Bassett; Tamworth; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance covering 4x your basic salary

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Job summary

Gallagher Bassett is seeking a Senior Technical Claims Handler to join their in-house law firm team. This role focuses on managing high-value Personal Injury claims exceeding £100k. You will be responsible for strategic management of cases, influencing outcomes, and supporting fellow colleagues.

Key requirements include extensive experience in claims handling with a proven record of success. The role offers flexibility with home working options and development opportunities within a supportive environment.

Qualifications

• Proven experience handling high-value Personal Injury claims (£100k+) is essential.
• Strong background in third-party claims within a legal, insurance, or TPA environment.
• Confident managing complex liability and quantum discussions.

Responsibilities

• Manage a caseload of large loss Personal Injury claims (£100k+).
• Develop strategy on liability and achieve cost-effective outcomes.
• Act as a technical referral point for complex claims.

Skills

Personal Injury claims handling

Casualty claims management

Client relationship building

Technical referral competence

Job description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Strata Solicitors, Gallagher Bassett’s in-house law firm, are looking to appoint a Senior Technical Claims Handler to join their growing team. This role will suit an experienced handler with a strong technical background in large loss Personal Injury claims (exceeding £100k), looking to play a key role in complex case management and technical leadership. The role can be aligned to either our Blisworth or Tamworth office, with home working flexibility and ad hoc travel to the office as required.

How You'll Make An Impact

You will take full ownership of a portfolio of high-value, complex Personal Injury claims, managing cases through the pre-litigation stage and driving strategy to achieve the best possible outcomes for clients. Alongside your caseload, you will act as a technical specialist, supporting colleagues and contributing to continuous improvement across the team.

• Manage a caseload of large loss Personal Injury claims (£100k+), from initial notification through to settlement
• Develop and execute strategy on liability and quantum, achieving cost‑effective and timely outcomes
• Act as a technical referral point, providing guidance on complex claims and improving team capability
• Maintain accurate reserving, MI, and file management in line with SLAs and best practice
• Build strong relationships with clients, insurers, and panel solicitors, attending review meetings where required
• Support leadership with process improvement, technical excellence, and service delivery

About You

• Proven experience handling high‑value Personal Injury claims (£100k+) is essential
• Strong background in third‑party claims within a legal, insurance, or TPA environment
• Confident managing complex liability and quantum discussions
• Working knowledge of CPR and relevant case law
• Experience across EL/PL, credit hire, or property claims is beneficial (but can be developed)
• Strong communicator with the ability to influence, advise, and build relationships
• Eligible to work in the UK

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other Benefits

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.