Claims Handler

Gallagher; Greater London; On-site; Confidential; Full time

Benefits offered by this job

25 days holiday

Defined contribution pension

Life insurance 4x salary

Income protection

Private medical insurance

Volunteer days

Employee stock purchase plan

Discounted gym membership

Season ticket loan

Discount voucher portal

Job summary

Gallagher is seeking a motivated Claims Handler for our Fine Art, Specie and Jewellery team in London. You will guide clients through the claims process, offering expert advice and end‑to‑end support while maintaining clear communications with clients and insurers.

This role emphasizes accuracy, compliance, and compassionate service. The position supports a collaborative environment where your problem‑solving skills help protect what matters most to our clients, with opportunities to grow within

Qualifications

• GCSE English and Maths (C/4 or above).
• Proficient with MS Office (Word, Excel, Outlook).
• Experience with CLASS and ECF claims processing (preferred).
• Strong communicator who can build relationships.
• Team player who enjoys solving problems.

Responsibilities

• Handle claims notifications and updates with care and precision.
• Keep clients informed and supported throughout the claims journey.
• Collaborate with insurers to ensure timely resolutions.
• Maintain accurate records and ensure regulatory compliance.
• Provide empathetic and clear advice on policy and claims matters.

Skills

Communication

Teamwork

Problem solving

Education

GCSE English and Maths (C/4 or above)

Tools

Microsoft Office

Job description

Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Are you passionate about delivering exceptional service and making a real difference? At Gallagher, we’re looking for a Claims Handler to join our Fine Art, Specie and Jewellery team. You’ll play a key role in helping our clients navigate the claims process with confidence and ease. This is your chance to work in a supportive, collaborative environment where your skills and growth matter.

How You'll Make An Impact

In this role, you’ll guide clients through the claims process, offering expert advice and support every step of the way. You’ll manage claims from start to finish, ensuring clients are kept informed and their expectations are met. By building strong relationships with clients and insurers, you’ll help resolve claims efficiently and fairly. Your work will directly contribute to protecting what matters most to our clients.

What You'll do

• Handle claims notifications and updates with care and precision.
• Keep clients informed and supported throughout the claims journey.
• Collaborate with insurers to ensure timely resolutions.
• Maintain accurate records and ensure compliance with regulations.
• Provide empathetic and clear advice to clients on policy and claims matters.

About You

We’re looking for someone who’s organized, detail‑oriented, and passionate about helping others. You’ll thrive in this role if you:

• Have GCSEs in English and Maths (grade C/4 or above).
• Are confident using MS Office tools like Word, Excel, and Outlook.
• Have experience with CLASS and ECF claims processing (preferred but not essential).
• Are a great communicator who can build strong relationships.
• Enjoy solving problems and working as part of a team.

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or private medical insurance.

Other benefits include

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.