Defence Claims Handler

Gallagher; Blisworth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Well-being programs

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher is seeking an experienced Defence Claims Handler to join our team in Blisworth. You will manage your own caseload of third party motor and property damage claims, negotiating settlements and delivering positive outcomes for clients.

Initially full-time and office-based, you can work from home two days a week after completing the 3-month probation. The role offers 37.5 hours, with a focus on accuracy, teamwork, and continuous improvement.

Qualifications

• Experience in claims, insurance, financial services, legal services or customer service.
• Strong written and verbal communication skills.
• Excellent negotiation and relationship-building abilities.
• Strong attention to detail and accuracy.
• Ability to manage a busy workload and prioritise effectively.

Responsibilities

• Manage your own caseload of third party motor and property damage claims from inception through to settlement.
• Review claims, assess liability and make decisions in line with company procedures.
• Negotiate with third parties, insurers and legal representatives to progress claims and reach settlements.
• Accurately set up new claims and maintain detailed records throughout the claim lifecycle.
• Proactively manage claims to ensure progression within service level agreements.
• Handle credit hire claims and capture relevant hire and repair information.
• Maintain accurate reserves and claim data.
• Provide regular updates to clients and deliver a high standard of customer service.
• Work closely with colleagues and management to support team objectives and service delivery.

Skills

Communication skills

Negotiation

Attention to detail

Time management

Education

GCSEs including English & Maths

Tools

Microsoft Office

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Strata Solicitors is looking for an experienced Defence Claims Handler to join our growing team in Blisworth. This role will suit someone with insurance claims handling experience who enjoys managing their own caseload, negotiating settlements and delivering positive outcomes for clients.

Experience handling defence claims would be highly desirable, especially with Personal Injury or Credit Hire claims.Initially, the role is full-time, office based. Once you have completed your 3 month probation, you’ll be able to work from home two days per week. Our offices are open between 8am and 6pm, Monday to Friday. You’ll work 37.5 hours between those times.

How you'll make an impact

• Manage your own caseload of third party motor and property damage claims from inception through to settlement.
• Review claims, assess liability and make decisions in line with company procedures.
• Negotiate with third parties, insurers and legal representatives to progress claims and reach settlements.
• Accurately set up new claims and maintain detailed records throughout the claim lifecycle.
• Proactively manage claims to ensure they are progressed efficiently and resolved within service level agreements.
• Handle credit hire claims and capture relevant hire and repair information.
• Maintain accurate reserves and claim data.
• Provide regular updates to clients and deliver a high standard of customer service.
• Work closely with colleagues and management to support team objectives and service delivery.

About you

• Previous experience in claims, insurance, financial services, legal services, customer service or a similar office based role.
• Strong communication skills, both written and verbal.
• Excellent negotiation and relationship building skills.
• Strong attention to detail and accuracy.
• Ability to manage a busy workload and prioritise effectively.
• Customer focused with a proactive and professional approach.
• Comfortable working independently whilst contributing to a team environment.
• Good IT skills, including Microsoft Office.
• GCSEs or equivalent, including English and Maths.
• An interest in developing a long term career within claims, insurance or legal services.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)