Claims Handler

Gallagher; Tamworth; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Job summary

A leading claims management firm in Tamworth is seeking a Property Recovery Claims Handler to manage claims from start to finish. Responsibilities include negotiating settlements and ensuring compliance with standards. The ideal candidate will have experience in claims management, solid communication skills, and the ability to work independently. The role offers a supportive team environment, professional growth, and a wide range of benefits including a generous holiday allowance and health insurance.

Qualifications

• Experience in property or motor recovery handling within a legal claims management environment.
• Demonstrable self-motivation and initiative.
• Ability to work independently within a defined structure.

Responsibilities

• Handle property recovery claims from start to finish.
• Open claims and conduct initial enquiries.
• Negotiate settlements with insurers and third parties.

Skills

Experience in property or motor recovery handling

Demonstrable self-motivation

Clear communication skills

Ability to work independently

Education

Law degree or Insurance Qualification (or equivalent)

Job description

Introduction

At Gallagher Bassett, we are there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers who care about doing the right thing and doing it well. Whether you\'re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Are you ready to take on a rewarding role in claims recovery? Join Strata Solicitors, Gallagher Bassett’s in-house law firm, as a Property Recovery Claims Handler, where you’ll manage your own caseload within our growing Property Recovery Team. This is an exciting opportunity to be part of a new and expanding team, with plenty of opportunities for the right candidate to develop and grow their career.

At Strata Solicitors, we celebrate successes, provide recognition to our employees, and offer career development opportunities to help you achieve your full potential. You’ll have the chance to work with a variety of client types and industry-leading professionals, all while contributing to a high-performance team devoted to continuous improvement and innovation.

How you\'ll make an impact

In this role, you’ll handle property recovery claims from start to finish, ensuring timely and effective outcomes.

Your responsibilities will include:

• Opening claims on the office case management system and conducting initial enquiries.
• Sending letters of claim and negotiating settlements with third parties and third-party insurers via telephone and correspondence.
• Issuing court proceedings when required and managing litigated claims to settlement or conclusion.
• Ensuring full compliance with office protocols, client service level agreements, and key performance indicators on all claims.
• Maintaining 100% data integrity compliance on the office case management system for all handled claims.
• Supporting the team to achieve and maintain compliance with all office protocols and client expectations.
• Delegating and supervising appropriate tasks to Claims Administration Assistants.
• Ensuring full compliance with financial transactions and Solicitors Accounts Rules.
• Maximising fee-earning opportunities without compromising client recoveries.

About You

Here’s what you’ll bring to the role:

Essential:

• Experience in property or motor recovery handling within a legal claims management environment.
• Demonstrable self-motivation and initiative.
• The ability to work independently within a defined structure and collaborate effectively with peers and managers.
• Clear and professional communication skills.
• Eligible to work in the UK.

Desirable:

• A Law degree or Insurance Qualification (or equivalent).

#LI-PH1

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

Inclusion and equal opportunity

We value inclusion and diversity. Inclusion and diversity is a core part of our business. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed, and we are pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. If you require reasonable adjustments to your application, please get in touch with [e-mail]. Should you prefer to speak on the phone, please request a call back, leaving details, so we can get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, and other protected characteristics by applicable laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.