Senior Claims Handler

JR United Kingdom; Norwich; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A global leader in specialty insurance is looking for a Senior Claims Handler to manage Employers’ and Public Liability claims. This role offers the chance to work in a supportive environment dedicated to professional growth and excellent customer service. Ideal candidates will possess strong problem-solving skills and a proven track record in claims management, making significant contributions to a dynamic team.

Benefits

Non-contributory pension scheme

Funded private healthcare

25 days annual leave + bank holidays

Free on-site parking

Support towards CII qualifications

Qualifications

• Experience in handling EL/PL liability claims is essential.
• Ability to manage own caseload from notification to resolution.
• Customer-first mindset and professionalism are key.

Responsibilities

• Handle a caseload of Employers’ and Public Liability claims from start to finish.
• Mentor and support junior colleagues with complex cases.
• Provide technical guidance to underwriters regarding policy coverage.

Skills

Communication

Negotiation

Problem Solving

Analytical Skills

Education

GCSEs (A–C) and/or A-Levels (or equivalent)

CII qualifications

Job description

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Citrus Recruit are excited to be working with a global organisation to recruit for an experienced Senior Claims Handler.

Our client, a global leader in specialty insurance, is seeking a Senior Claims Handler to join their established Liability team. You’ll be managing a caseload of Employers’ and Public Liability claims – using your experience to assess, negotiate and settle claims efficiently and fairly, while supporting junior team members and collaborating with underwriting teams.

This is a fantastic opportunity to join a dynamic, supportive company that prides itself on empowering its people, promoting professional growth, and delivering exceptional service to clients.

Our client is one of the world’s leading specialty insurers, known for its strong financial foundation and unmatched expertise in risk management. With a commitment to innovation, integrity and customer care, they continue to grow across global markets. They offer a forward-thinking, hybrid working culture and actively invest in developing their employees.

As a Senior Claims Handler, you will be responsible for:

• Handle a caseload of Employers’ and Public Liability claims from start to finish
• Accurately assess liability, allocate reserves, and settle claims in line with authority limits and service targets
• Ensure compliance with FCA regulations and internal company procedures
• Provide technical guidance to underwriters regarding policy coverage queries
• Mentor and support junior colleagues with complex cases and referrals
• Maintain a strong focus on customer service, efficiency, and quality

Skills & experience required

• Proven experience in handling EL/PL liability claims
• Confident in managing your own caseload from notification to resolution
• Excellent communication, negotiation, and problem-solving skills
• Strong analytical and numeracy ability for managing workflow and financials
• GCSEs (A–C) and/or A-Levels (or equivalent); CII qualifications are an advantage
• A customer-first mindset and ability to work with professionalism and empathy

Benefits package

• Salary up to £45,000
• Non-contributory pension scheme
• Funded private healthcare
• 25 days annual leave + bank holidays
• Free on-site parking
• Support towards CII qualifications and continuous professional development

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we make every effort to reach out to all candidates. If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.