Claims Specialist

JR United Kingdom; Norwich; Remote; GBP 28,000 - 42,000; Full time

Job summary

Join a leading InsurTech company as a German-Speaking Pet Claims Handler in a fully remote role. You'll manage the complete lifecycle of pet insurance claims with a focus on providing compassionate support to German-speaking customers. The company fosters a culture of continuous improvement and offers generous benefits, including private health insurance and equity opportunities.

Benefits

28 days annual leave

Option to work 30 days abroad

Private health insurance

Regular team offsites

Equity options

Qualifications

• 2+ years of experience handling insurance claims.
• Confidence interpreting policy wordings and making decisions.
• Desire to grow with a scaling business.

Responsibilities

• Manage a portfolio of pet insurance claims from notification to resolution.
• Liaise with customers in German and English, ensuring a smooth experience.
• Deliver high-quality outcomes in line with SLAs.

Skills

Fluent German

Strong English communication

Attention to detail

Customer empathy

Resilience

Job description

Social network you want to login/join with:

German-Speaking Pet Claims Handler (Remote – UK or Ireland)

Fully Remote

Retained exclusively by DATAHEAD on behalf of a global InsurTech

We’ve been exclusively retained to recruit for one of the world’s most ambitious and fast-scaling InsurTechs - one that’s quietly reshaping how insurance claims are processed, from start to finish.

Backed by Y Combinator and trusted by some of the world’s largest insurance carriers, this company is on a mission to turn every insurance claim into a fair and positive experience. Their founding team built an insurance company from the ground up and now they’re combining real-world experience with advanced AI to solve the inefficiencies most insurers can’t touch.

This is a rare opportunity to join a high-calibre, forward-thinking team where you’ll be instrumental in delivering seamless, compassionate experiences for customers making pet insurance claims - with a particular focus on supporting German-speaking customers.

The Role

You’ll be part of a growing, remote-first claims team that blends strong customer empathy with a deep understanding of policy and process. You’ll manage the end-to-end lifecycle of pet claims, helping customers through emotionally charged moments with clarity and care—while making sound, policy-driven decisions.

Key responsibilities:

• Manage a portfolio of pet insurance claims from first notification to final resolution
• Liaise with customers and third parties in both German and English, ensuring a smooth, supportive experience
• Apply policy coverage accurately and fairly
• Deliver consistent, high-quality outcomes in line with SLAs
• Contribute to a culture of continuous improvement, collaboration, and shared ownership

What We’re Looking For

• Fluent German speaker with strong English communication skills (written & verbal)
• 2+ years of experience handling insurance claims (pet, property, warranty, gadget or similar)
• Confidence interpreting policy wordings and making indemnity decisions
• Strong attention to detail, with a customer-first mindset
• Empathy and resilience when dealing with sensitive or emotional cases
• Desire to grow with a scaling business and adapt as we do

What’s on Offer

• Remote-first setup (UK or Ireland)
• 28 days annual leave + option to work 30 days abroad each year
• Generous, transparent compensation and equity
• Private health insurance
• Regular team offsites
• The chance to work side-by-side with proven founders in a hyper-growth, YC-backed InsurTech

This role is exclusive to DATAHEAD

We’re proud to be the chosen partner for this build-out. If you’re passionate about pet insurance and want to be part of something transformational, we’d love to hear from you.