Senior Claims Handler

JR United Kingdom; Luton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading global organization is seeking an experienced Senior Claims Handler in Luton to manage Employers’ and Public Liability claims. The role includes responsibilities such as assessing liability, mentoring junior team members, and ensuring compliance with FCA regulations. Join a dynamic team that prioritizes professional growth and excellent client service.

Benefits

Non-contributory pension scheme

Funded private healthcare

25 days annual leave + bank holidays

Free on-site parking

Support towards CII qualifications

Qualifications

• Proven experience in handling EL/PL liability claims.
• Confident in managing own caseload from notification to resolution.
• Customer-first mindset with professionalism and empathy.

Responsibilities

• Handle a caseload of Employers’ and Public Liability claims from start to finish.
• Provide technical guidance to underwriters regarding policy coverage queries.
• Mentor and support junior colleagues with complex cases.

Skills

Communication

Negotiation

Problem-Solving

Analytical Ability

Numeracy

Customer Service Mindset

Education

GCSEs (A–C) and/or A-Levels or equivalent

CII qualifications

Job description

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Senior Claims Handler, luton, bedfordshire

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Client:

Location:

luton, bedfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Citrus Recruit are excited to be working with a global organisation to recruit for an experienced Senior Claims Handler.

Our client, a global leader in specialty insurance, is seeking a Senior Claims Handler to join their established Liability team. You’ll be managing a caseload of Employers’ and Public Liability claims – using your experience to assess, negotiate and settle claims efficiently and fairly, while supporting junior team members and collaborating with underwriting teams.

This is a fantastic opportunity to join a dynamic, supportive company that prides itself on empowering its people, promoting professional growth, and delivering exceptional service to clients.

Our client is one of the world’s leading specialty insurers, known for its strong financial foundation and unmatched expertise in risk management. With a commitment to innovation, integrity and customer care, they continue to grow across global markets. They offer a forward-thinking, hybrid working culture and actively invest in developing their employees.

As a Senior Claims Handler, you will be responsible for:

• Handle a caseload of Employers’ and Public Liability claims from start to finish
• Accurately assess liability, allocate reserves, and settle claims in line with authority limits and service targets
• Ensure compliance with FCA regulations and internal company procedures
• Provide technical guidance to underwriters regarding policy coverage queries
• Mentor and support junior colleagues with complex cases and referrals
• Maintain a strong focus on customer service, efficiency, and quality

Skills & experience required

• Proven experience in handling EL/PL liability claims
• Confident in managing your own caseload from notification to resolution
• Excellent communication, negotiation, and problem-solving skills
• Strong analytical and numeracy ability for managing workflow and financials
• GCSEs (A–C) and/or A-Levels (or equivalent); CII qualifications are an advantage
• A customer-first mindset and ability to work with professionalism and empathy

Benefits package

• Salary up to £45,000
• Non-contributory pension scheme
• Funded private healthcare
• 25 days annual leave + bank holidays
• Free on-site parking
• Support towards CII qualifications and continuous professional development

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we make every effort to reach out to all candidates. If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.