Senior Claims Handler

JR United Kingdom; Dartford; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

Une entreprise mondiale en assurance spécialisée recherche un Senior Claims Handler pour son équipe de responsabilité. Vous serez responsable de la gestion complète des réclamations de responsabilité des employeurs et du public. Ce rôle exige une expérience dans la gestion de cas, avec des opportunités de mentorat et de leadership pour les membres juniors de l'équipe. Rejoignez une entreprise dynamique qui investit dans le développement de ses employés et offre un environnement de travail hybride.

Benefits

Rémunération jusqu'à 45 000 £

Régime de pension non-contributif

Santé privée financée

25 jours de congés par an + jours fériés

Stationnement sur place gratuit

Soutien aux qualifications CII et développement professionnel continu

Qualifications

• Expérience avérée dans la gestion des réclamations EL/PL.
• Capacité à gérer un cas de notification à résolution.
• Esprit orienté client avec professionnalisme et empathie.

Responsibilities

• Gérer un portefeuille de réclamations de responsabilité des employeurs et du public.
• Évaluer les responsabilités et régler les réclamations conformément aux limites d'autorité.
• Fournir des conseils techniques aux souscripteurs sur les polices.

Skills

Communication

Négociation

Résolution de problèmes

Analyse et capacité numérique

Gestion de cas

Education

GCSEs (A–C) et/ou A-Levels

Qualifications CII (un avantage)

Job description

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Citrus Recruit are excited to be working with a global organisation to recruit for an experienced Senior Claims Handler.

Our client, a global leader in specialty insurance, is seeking a Senior Claims Handler to join their established Liability team. You’ll be managing a caseload of Employers’ and Public Liability claims – using your experience to assess, negotiate and settle claims efficiently and fairly, while supporting junior team members and collaborating with underwriting teams.

This is a fantastic opportunity to join a dynamic, supportive company that prides itself on empowering its people, promoting professional growth, and delivering exceptional service to clients.

Our client is one of the world’s leading specialty insurers, known for its strong financial foundation and unmatched expertise in risk management. With a commitment to innovation, integrity and customer care, they continue to grow across global markets. They offer a forward-thinking, hybrid working culture and actively invest in developing their employees.

As a Senior Claims Handler, you will be responsible for:

• Handle a caseload of Employers’ and Public Liability claims from start to finish
• Accurately assess liability, allocate reserves, and settle claims in line with authority limits and service targets
• Ensure compliance with FCA regulations and internal company procedures
• Provide technical guidance to underwriters regarding policy coverage queries
• Mentor and support junior colleagues with complex cases and referrals
• Maintain a strong focus on customer service, efficiency, and quality

Skills & experience required

• Proven experience in handling EL/PL liability claims
• Confident in managing your own caseload from notification to resolution
• Excellent communication, negotiation, and problem-solving skills
• Strong analytical and numeracy ability for managing workflow and financials
• GCSEs (A–C) and/or A-Levels (or equivalent); CII qualifications are an advantage
• A customer-first mindset and ability to work with professionalism and empathy

Benefits package

• Salary up to £45,000
• Non-contributory pension scheme
• Funded private healthcare
• 25 days annual leave + bank holidays
• Free on-site parking
• Support towards CII qualifications and continuous professional development

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we make every effort to reach out to all candidates. If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.