Senior Claims Handler

Everywhen; Cardiff; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

35 hour working week

Pension scheme

Employee Assistance programme

Discounted gym memberships

Birthday/volunteering days

Job summary

Everywhen is seeking an experienced Senior Claims Handler to join our Claims team in the UK. You will manage a diverse portfolio of claims, provide expert support to clients, and mentor junior colleagues while ensuring compliance with FCA requirements.

The role emphasizes technical proficiency, collaboration with Account Executives, and delivering high-quality claims service across multiple classes. You’ll drive insights from data and contribute to client retention and growth.

Qualifications

• Experience handling a portfolio of general insurance claims.
• Interpretation of policy wordings.
• Experience analysing claims data and identifying trends.
• Strong communication and relationship-building skills.
• Ability to coach and mentor colleagues.

Responsibilities

• Manage a portfolio of claims across a range of insurance classes.
• Act as a technical referral point for colleagues.
• Produce and analyse claims reports and management information.
• Support clients with complex and large-loss claims.
• Work with Account Executives and New Business teams to provide claims insights and support client retention and growth.
• Ensure claims are handled in line with company procedures, delegated authority agreements, and FCA requirements.
• Coach and support less experienced team members.

Skills

General insurance claims experience

Strong communication skills

Mentoring/coaching

Data analysis & trend identification

Policy wordings interpretation

Education

Cert CII

Cert CILA

Job description

We're looking for an experienced Senior Claims Handler to join our Claims team. This is an excellent opportunity for a technically strong claims professional who enjoys managing complex claims, supporting clients, and mentoring colleagues.

What will you do as a Senior Claims Handler?

You’ll be responsible for delivering a proactive, efficient, and high-quality claims service, ensuring clients receive expert support throughout the claims process.

Key responsibilities include:

• Managing a portfolio of claims across a range of insurance classes.

• Acting as a technical referral point for colleagues.

• Producing and analysing claims reports and management information.

• Supporting clients with complex and large-loss claims.

• Working closely with Account Executives and New Business teams to provide claims insights and support client retention and growth.

• Ensuring claims are handled in line with company procedures, delegated authority agreements, and FCA requirements.

• Coaching and supporting less experienced team members.

What are we looking for in our next Senior Claims Handler?

• Strong general insurance claims experience, ideally within a broking environment.

• Cert CII and/or Cert CILA qualifications is desirable.

• Excellent technical knowledge and the ability to interpret policy wordings.

• Experience analysing claims data and identifying trends.

• Strong communication and relationship-building skills.

• Excellent organisation, problem-solving, and attention to detail.

• The ability to work independently and manage competing priorities.

• Experience mentoring or coaching colleagues.

• Specialist knowledge in one or more areas of general insurance claims.

If you want a career where you’re supported, appreciated and part of a team that genuinely enjoys working together, we’d love to hear from you.

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays increasing with length of service

• 35 hour working week

• Opportunity to progress your career across the entire Ardonagh family

• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects

• Pension scheme for when you feel it’s time to retire

• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing

• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more

• One day paid volunteering to give back to our communities

• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community

• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for?

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.