Senior Claims Handler

AXA UK; Bristol; On-site; GBP 35,000 - 55,000; Full time

Job summary

AXA UK is seeking a Senior Claims Handler in Bristol to manage complex insurance claims and client relationships. This role will involve working on high-value cases, providing exceptional service to clients, and ensuring compliance with internal protocols. The successful candidate will be graduate caliber with relevant experience and a proactive approach to problem-solving. Join a leading firm and advance your career in a supportive environment.

Qualifications

• Interest in insurance claims management.
• Experience as claims paralegal or similar in insurance or private practice.
• Able to work under pressure and manage conflicting priorities.

Responsibilities

• Manage a varied caseload of insurance claims.
• Maintain ongoing contact with clients and report on progress.
• Resolve claims through negotiation and manage file accuracy.

Skills

Client focused

Negotiation

Problem solving

Communication

Team oriented

Education

Graduate calibre with excellent Academic Record

Tools

Word

Excel

Case management systems

Job description

Senior Claims Handler

Department: Professional and Commercial Risk - Claims Handling

Employment Type: Permanent

Location: Bristol

Description

Our Professional & Commercial Risks Team deals with a variety of insurance claims against businesses and their employees / directors.

They act on numerous high value and sensitive claims for clients throughout the UK including solicitors, surveyors, accountants, brokers, engineers, architects and their insurers. The team are particularly experienced in the deployment of alternative dispute resolution techniques, including mediation and arbitration.

The Bristol team includes commercial litigation (with a particular emphasis on financial services) and is in the top tier rankings for professional negligence in both the Legal 500 and Chambers directories, with a number of recognised leading individuals within the team. The team also includes a market leading claims handling team, handling several thousand professional and financial lines claims on an outsourced basis on behalf of London Market Insurers.

Key Responsibilities

The overall purpose of this role is to provide a timely, professional and high-quality service to clients in the management of insurance cases. Senior Claims Handlers will typically work on cases with a value of up to £500k and/or more complex cases with, for example, coverage issues.

• Manage a varied caseload.
• Manage, with support from the Administrator, the set-up of new files by reviewing incoming instructions, completing case set-up form, identify relevant issues and passing to Claims Supervisor to allocate with recommendations
• Conduct review of new cases, completing case checklist to identify coverage issues. Assess liability and quantum and establish strategy for the case
• Draft correspondence to brokers/insured's requesting additional information as required
• Resolve claims through negotiation of settlement, rebuttal of claim and/or declining of cover. Review panel reports and obtain instructions when appropriate
• Maintain ongoing contact with the client throughout the process to report on progress and take further instructions
• Play a key role in developing and maintaining client relationships.
• Ensure that the client’s brand and methodology are promoted effectively in all dealings with third parties
• Instruct experts and external counsel where appropriate
• Ensure that case management system and hard copy files are updated with diary dates as required by the case
• Assume responsibility for quality control and client protocol compliance on own caseload, including accuracy and timeliness of record keeping, file management and management reporting and information
• Handle confidential information in line with the firm’s data security protocols

Skills, Knowledge and Expertise

• Graduate calibre with an excellent Academic Record
• An interest in the area of insurance claims management
• Able to get started quickly with an appropriate level of support from senior team members
• Previous experience of either working as a claims paralegal or similar within insurance, or in private practice as a paralegal / litigation executive. Experience in property and/or liability claims preferable.
• IT literate with working knowledge of Word and Excel.
• Knowledge/previous experience of case management systems would be an advantage but training will be provided.
• Client focused with an ability to build strong relationships with client and third party contacts at all levels
• Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities
• Proactive and energetic with a tenacious approach to identifying issues and solving problems
• Quality and customer service oriented with a concern for accuracy and an eye for detail
• Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential
• Able to progress tasks using own initiative, seeking guidance and input from others where appropriate
• Committed and enthusiastic with a mature attitude to work and a desire to commit long term to a career in this field.
• Confident oral and written communication skills