Senior Claims Handler

PIB Group Services Ltd.; Birmingham; Hybrid; GBP 34,000 - 48,000; Full time

Benefits offered by this job

26 days holiday

Company pension

Healthcare support

Flexible benefits

Hybrid working pattern

Job summary

PIB Insurance Brokers, part of PIB Group, is seeking an experienced Senior Claims Handler in Birmingham to manage end-to-end claims from notification to settlement, ensuring accuracy and regulatory compliance.

You will lead investigations, coordinate with clients and stakeholders, maintain records, and deliver high-quality service in a fast-paced environment, with a hybrid pattern of three days in the office and two days at home.

Qualifications

• Experience in managing complex cross-class claims (property & casualty).
• Solid understanding of insurance market, policy terms, coverage and claims procedures.
• Excellent communication and interpersonal skills with customers and stakeholders.
• Customer-centric approach with high-quality service, problem solving and discretion.

Responsibilities

• Manage the end-to-end claims process from notification to settlement with accuracy and compliance.
• Provide proactive communication and timely issue resolution to claimants.
• Conduct investigations, gather documentation, assess damages, and negotiate fair settlements.
• Ensure compliance with legal, regulatory and company standards; report suspicious or fraudulent claims.

Skills

Complex claims handling

Caseload management

Customer service

Communication skills

Discretion & confidentiality

Education

Cert CII desirable

Job description

PIB Insurance Brokers | Part of PIB Group The Role – Senior Claims Handler

Our Claims team at PIB Insurance Brokers are looking for an experienced Senior Claims Handler to join their team in providing top‑class service to all clients. At PIB Insurance Brokers, we’re committed to innovation, professional development, and making a real difference for our clients and communities. Take the next step in your career with a company that puts people first!

What you’ll be doing

• Managing the entire claims process from notification to settlement, ensuring accuracy, compliance with policy terms, and timely resolution, while maintaining up-to-date records and preparing required reports.
• Providing proactive communication, timely issue resolution, and exceptional customer service to keep claimants informed and supported throughout the process.
• Conducting thorough investigations, gather documentation, assess damages and liabilities, and negotiate fair settlements with all parties, ensuring prompt payment in line with company procedures.
• Ensuring all claims are handled in compliance with legal, regulatory, and company standards, report suspicious or fraudulent claims, and maintain confidentiality in accordance with data protection regulations.

What we’re looking for

• Robust experience in managing complex cross‑class claims (property & casualty experience is a must) ideally a caseload in the region of 250 files, and Cert CII is desirable but not essential for this role.
• A solid understanding of the insurance market, policy terms, coverage and claims procedures.
• Excellent communication and interpersonal skills with the confidence and ability to build rapport with customers and stakeholders.
• A customer‑centric approach by delivering high‑quality service, applying strong problem‑solving and decision‑making skills, maintaining attention to detail and discretion with sensitive information, and remaining calm and professional under pressure.

What you’ll get

• A supportive and collaborative working environment within a leading insurance group.
• An attractive benefits package, including 26 days’ holiday (plus bank holidays), company pension, access to healthcare support, and a range of other flexible benefits.
• Hybrid working pattern of 3 days in the office, 2 days at home once settled into the role.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast‑paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [e-mail] #LP

We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and Internationally.