Senior Claims Analyst – Hybrid, Growth & Client Liaison

Marsh Agency; Norwich; Hybrid; GBP 26.000 - 36.000; Vollzeit

Zusammenfassung

Marsh is seeking a skilled professional to join the Delegated Authority Claims team in Norwich. This hybrid role requires in-office presence at least three days a week and focuses on managing Coverholder losses and providing high-quality client service.

You will collaborate with experienced colleagues across governance, placement, premiums and claims, with opportunities to broaden knowledge and contribute to continuous improvement and strong teamwork.

Qualifikationen

• Strong planning and organisational skills.
• Excellent attention to detail with a methodical approach.
• Team-focused attitude and willingness to support colleagues.
• Confidence working with technical information and resolving complex queries.
• Strong written and verbal communication skills.
• Good numeracy skills and solid MS Excel capability.

Aufgaben

• Support management and administration of Coverholder losses.
• Case manage claims and resolve complex issues.
• Monitor credit control activity and liaise with Accounts.
• Notify insurers of FNOL using ECF, CLASS, IMR; collect loss and fee payments.
• Review bordereau reports and complete account reconciliations.
• Maintain relationships with clients and market participants; meet SLA and service standards.

Kenntnisse

Planning

Attention to detail

Team-focused

Communication skills

MS Excel

Tools

Excel

Jobbeschreibung

Marsh is seeking a skilled professional to join the Delegated Authority Claims team in Norwich. This hybrid role requires in-office presence at least three days a week and focuses on managing Coverholder losses and providing high-quality client service.

You will collaborate with experienced colleagues across governance, placement, premiums and claims, with opportunities to broaden knowledge and contribute to continuous improvement and strong teamwork.