Senior Claims Advocate

Ardonagh; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Claims Advocate to manage high-profile claims and drive client success. The role offers a flexible working environment and opportunities for professional growth. Ideal candidates will have strong communication skills, experience in claims management, and a proactive approach to problem-solving.

Benefits

Employer pension contribution of 10%

Good work life balance

Competitive salary

Life Assurance at X4 of base salary

Group Income Protection

Generous Annual Leave entitlement

Private Medical Insurance

Group annual bonus scheme

Qualifications

• At least 5 years’ experience handling claims.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Pro-active management of high-profile, complex claims.
• Building meaningful relationships with clients and insurers.
• Producing claims information and presenting to insurers.

Skills

Communication

Numeracy

Teamwork

Education

Undergraduate degree in business, law, economics, or engineering

DIP CII

ACII

Tools

Word

Excel

PowerPoint

Job description

Job Title: Senior Claims Advocate

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (Flexible working arrangements are welcome, including job share partnerships or reduced hours)

At Price Forbes, we offer more than just a workplace. We are committed to fostering skill development and knowledge within a passionate team that values diversity and employee growth.

Working at Price Forbes means being part of The Ardonagh Group, an innovative environment with opportunities for career advancement. Our offices are lively and vibrant, yet flexible working arrangements are supported to suit your lifestyle.

What We Can Offer

We provide an inclusive culture with apprenticeships, study support, annual awards, community initiatives, sports teams, social events, and more. Benefits include wellbeing programs, discounts, gym memberships, and healthcare plans.

Further Perks Of Working With Us

• Employer pension contribution of 10% (with 5% from you)
• Good work-life balance with flexible hours
• Competitive salary
• Life Assurance at 4x your salary
• Group Income Protection
• Generous annual leave
• Private Medical Insurance
• Group annual bonus scheme

Manager Says

The role involves providing a leading claims advocacy service, managing complex claims effectively, and ensuring optimal outcomes throughout the claim lifecycle. It requires strategic partnership, expert communication, and insurance analysis skills.

Main Responsibilities

1. Proactively manage high-profile, complex claims, identifying issues early and resolving them with clients and insurers.
2. Prepare and present claims information, handle instructions, queries, and enquiries.
3. Monitor insurer payments and ensure correct beneficiaries receive funds.
4. Report claims difficulties promptly to management.
5. Notify relevant instructions between insurers, clients, and experts.
6. Build and maintain professional relationships with clients, experts, and insurers.
7. Coordinate with colleagues for claims statistics and renewal purposes.
8. Work with accounting colleagues on financial transactions and queries.
9. Stay updated on market and system changes.
10. Monitor workload and report to management as needed.

Qualifications & Experience

• Degree in business, law, economics, or engineering preferred but not required.
• At least DIP CII, or ideally ACII qualified.
• Minimum 5 years’ experience handling claims with brokers, insurers, lawyers, or loss adjusters.

Person Specification

• Proficiency in Word, Excel, PowerPoint.
• Strong numeracy and communication skills.
• Effective team player.
• Ability to work under pressure and meet deadlines.
• Proactive and ambitious with a desire to grow professionally.

Think you don’t meet every requirement?

We value diversity and encourage applications from all backgrounds. If you’re excited about this role but don’t meet every qualification, please apply — you might be the right fit or suitable for other opportunities within our Group.

Interview Process

• Submit your CV highlighting relevant skills and experience.
• Our Talent Acquisition team will arrange a call to discuss the role, your motivations, and answer questions.
• If successful, you’ll be invited for a 1-hour interview with the Hiring Manager and team, either virtually or in person.
• Depending on the role, a second interview may be scheduled.

We aim to provide quick feedback and offers. We support diversity and inclusivity throughout our recruitment process and are happy to accommodate any reasonable adjustments needed.