Senior Claims Adjuster - Renewables

Aviva; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

10% annual bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Employee discounts

Free shares through Matching Share Plan

Supportive policies for parental and carer’s leave

Flexible benefits including cycle to work

Paid volunteering days

Wellbeing support and tools

Job summary

A leading insurance firm in the UK seeks a professional to manage complex renewable energy claims. The role involves leading investigations and shaping strategies while collaborating with clients and legal experts. Ideal candidates will possess strong experience in claims handling and the ability to engage with senior stakeholders. This position offers comprehensive benefits including a competitive salary, bonus opportunities, generous holiday, and a supportive work environment that values flexibility and well-being.

Qualifications

• Strong experience in handling complex, high‑value claims, ideally in renewables.
• Deep technical knowledge of claims investigation and pertinent legislation.
• Experience in sharing best practices and enhancing team capability.
• Strong relationship skills with senior stakeholders and external experts.

Responsibilities

• Take ownership of a portfolio of large and complex claims in the Renewables sector.
• Lead technical investigations, manage stakeholder expectations, and make confident decisions.
• Support governance and recommend process improvements in renewables claims.
• Spot risk trends, support governance and drive process improvements.

Skills

Handling complex, high‑value claims

Claims investigation and fraud indicators

Excellent relationship skills

Familiarity with relevant systems (Guidewire, Xchanging)

Technical judgement under pressure

Tools

Guidewire

Xchanging

Job description

This role is ideal for someone who has strong experience handling complex, high‑value renewable energy claims and enjoys bringing clarity and confidence to technical situations. It will suit you if you take pride in leading investigations, shaping case strategies and acting as a trusted technical voice in specialist conversations. You’ll feel at home here if you enjoy working closely with clients, brokers, adjusters and legal experts to progress challenging claims in emerging energy sectors. It’s also a great fit for someone who likes improving processes, sharing learning and helping colleagues develop their technical capability. Most of all, this role will suit someone who stays calm under pressure, uses sound judgement and wants to make a real difference for customers investing in a more sustainable future.

A bit about the job:

You’ll take ownership of a portfolio of large and complex claims across the fast‑growing Renewables sector, including wind, solar, battery storage and emerging energy technologies. You’ll lead technical investigations, manage stakeholder expectations and make confident decisions that deliver fair outcomes in line with our claims philosophy. You’ll work closely with brokers, clients, adjusters and legal experts, acting as a trusted specialist for renewable energy losses. You’ll also play a key role in shaping our approach to renewables claims by spotting risk trends, supporting governance and recommending process improvements.

Skills and experience we’re looking for:

• Strong experience handling complex, high‑value claims, ideally in renewables, energy or specialist commercial lines.
• Deep technical knowledge of claims investigation, fraud indicators and relevant legislation.
• Share best practice and enhance technical capability across teams.
• Excellent relationship skills, with confidence engaging senior stakeholders and external experts.
• Comfortable working with relevant systems such as Guidewire and Xchanging.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Competitive starting salary between (depending skills, experience, and qualifications)
• Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail].