Senior Claims Adjuster - Property

XL Catlin; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Senior Claims Adjuster in the Property claims team. In this pivotal role, you will manage and resolve complex claims, ensuring timely communication and collaboration with various stakeholders. Your expertise in property claims will be essential in delivering prompt and innovative service, enhancing relationships with brokers and clients. This role offers the opportunity to contribute to the strategic direction of the claims team while supporting underwriting growth and profitability. If you are passionate about claims management and eager to make a significant impact, this position is perfect for you.

Qualifications

• Advanced knowledge of domestic and commercial property claims.
• Strong understanding of the claims lifecycle and effective management.

Responsibilities

• Oversee coverage analysis and resolution of specific claims.
• Control a portfolio of claims ensuring timely communication and actions.
• Support Underwriting and Actuarial teams with claim trends.

Skills

Property claims management

Coverage analysis

Communication skills

Negotiation skills

Relationship building

Education

Advanced knowledge of Property claims

Job description

Job Description - Senior Claims Adjuster - Property (78007139D20250403)

Job Number:

Senior Claims Adjuster - Property (78007139D20250403)

Location: London, UK

Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. As a Senior Claims Handler / Adjuster, you will play a critical role in the Property claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to the claims management.

Essential Responsibilities

1. You will provide oversight and direction related to coverage analysis, investigation, evaluation, reserving and resolution of a book of product specific claims in accordance with your agreed authority and the Claims Handler Guidelines.
2. You will effectively control a portfolio of claims by ensuring that communications, new claims and notifications are dealt with in a timely manner.
3. Supporting Underwriting and Actuarial teams and key stakeholders in connection with claim trends, marketing and business development.
4. Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitability.
5. Assist Claims Manager with implementing strategy within the Claims team.
6. Supporting the claims operations team to generate reports, monitor service level agreements (SLA’s) to ensure best practice and chase up information required to progress the claim.

You will report to Claims Manager – Property

Qualifications

1. Advanced knowledge of Property claims, including domestic and commercial property.
2. Understanding how the Claims function operates, including the lifecycle of the claim.
3. Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both XLC and the insured.
4. Delivering prompt, fair, innovative and accurate claims service enhancing great broker and client relationships.
5. Creating a common understanding for both parties, taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action.
6. Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives.
7. Builds an excellent position in the management and resolution of Claims.
8. Provides claim handling support/training to team members.
9. Uses relevant data to gain buy-in and support in setting and implementing case strategy.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

AXA XL is an Equal Opportunity Employer.

Location

GB-GB-London

Work Locations

GB London 20 Gracechurch Street London EC3V 0BG

Job Field

Claims

Schedule

Full-time

Job Type

Standard