Senior Claims Adjuster - Marine Liability

Tokio Marine HCC; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player seeks a skilled Marine Liability Claims Manager to join their dynamic London Market team. In this pivotal role, you will manage and handle Marine Liability claims, ensuring timely and equitable settlements while enhancing service quality. The ideal candidate will have 5-10 years of experience in Marine Liability claims, including US Liability, and possess excellent interpersonal and negotiation skills. This is a fantastic opportunity to contribute to a leading specialty insurer known for its commitment to innovative solutions and customer values, all within a supportive and growing organization.

Benefits

Competitive Salary

Employee Benefit Package

Dynamic Work Environment

Qualifications

• 5-10 years experience in Marine Liability claims, including US Liability.
• Excellent knowledge of ECF and Lloyd’s Claims Schemes.

Responsibilities

• Manage and handle Marine Liability claims within the London Market.
• Produce feedback to underwriters to improve claim standards.

Skills

Marine Liability Claims

US Liability Experience

Lloyd’s Claims Schemes

Interpersonal Skills

Negotiation Skills

Microsoft Office

Time Management

Education

ACII Qualification

Job description

Overview:

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose:

To manage and handle Marine Liability claims within the London Market Claims team. Reporting to the Marine Liability Claims Manager in the day-to-day operation and control of the claims function, to ensure that the Marine Liability & Special Risk claims are settled in a timely and equitable manner, whilst constantly striving to develop and improve service and quality standards.

Key Responsibilities:

• Producing feedback to underwriters and management with regards to the structure of their claim issues and related risk information with the goal to improve the overall standard of underwriting in the company.
• Demonstrate that Lloyds minimum standards are being met at all times and be in a position to assist underwriters and claims adjusters to progress.
• Practice Tokio Marine HCC values, ensuring customers are always treated fairly.
• Ensures all claims allocated are controlled within company philosophies and SLA’s.
• Providing departmental reports where required.
• To be present at market meetings and conference calls when necessary.
• Ensures all complaint related issues and all such incidents are logged and concluded in accordance with company policy.
• Assist internal stakeholders, undertaking any other ad hoc activities/project work required.
• Participate in mentoring and training of other team members.

Skills and Experience Specification:

• Ideally at least 5 to 10 years experience of Marine Liability claims, including US Liability experience in the London Market, or/and freight liability.
• An excellent knowledge of ECF and the Lloyd’s Claims Schemes.
• Good experience of handling Binder and Delegated business would be advantageous.
• Excellent Interpersonal skills are required as the duties of this role involve liaising with outsourcing partners, negotiation and liaising with brokers, loss adjusters, and lawyers.
• Excellent written and verbal communications skills are essential.
• Excellent organization, numeracy, and time management skills.
• IT literate with good working knowledge of Microsoft Office.
• ACII qualification or working towards.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.