Senior Claims Adjuster - Financial Lines

Chubb; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Discretionary bonus scheme

25 days annual leave

Hybrid working options

Private Medical cover

Employee Share Purchase Plan

Life Assurance

Subsidised gym membership

Comprehensive Learning & development</

Employee Assistance program

Job summary

Chubb is seeking a Senior Claims Adjuster to join its UK & Ireland Financial Lines Claims Team, handling a diverse portfolio of Management Liability claims across jurisdictions. The role can be based in London or Birmingham, with hybrid working options and exposure to D&O, EPL, Cyber and Financial Institutions matters.

You will manage complex, high‑value claims, deliver excellent service and support colleagues while maintaining strong client relationships and regulatory compliance.

Qualifications

• Experience in Financial Lines claims, ideally with D&O and EPL exposure.
• Experience handling Cyber or Financial Institutions claims is beneficial.
• Solid understanding of the insurance/reinsurance market and coverage issues.
• Confidence managing complex claims and engaging with senior stakeholders.
• Strong customer service and relationship management skills.
• Independent, yet collaborative with a proactive, detail‑oriented approach.
• Commitment to continuous learning and technical development.

Responsibilities

• Manage a varied caseload from first notification through to closure
• Investigate, evaluate, and adjust claims in line with Chubb best practice
• Ensure prompt settlement, accurate reserving, and effective control of vendor expenses
• Work closely with policyholders, brokers, solicitors, loss adjusters, insurers, and other third parties
• Represent Chubb in internal and external meetings, including broker and client review meetings
• Build and maintain strong client relationships, delivering a high standard of customer service
• Support junior colleagues and contribute to team development through knowledge sharing and guidance
• Collaborate with Senior Adjusters, Technical Leads, Technical Managers, and the Team Manager on complex claims
• Ensure compliance with all regulatory and internal requirements

Skills

Financial Lines claims

D&O

EPL

Cyber awareness

Stakeholder management

Customer service

Job description

Job Description

We have a new Senior Claims Adjuster role available to join our UK & Ireland Financial Lines Claims Team, handling a diverse portfolio of Management Liability claims across multiple jurisdictions and client segments, including major accounts. The role can be based in our London or Birmingham office.

Job Description

We have a new Senior Claims Adjuster role available to join our UK & Ireland Financial Lines Claims Team, handling a diverse portfolio of Management Liability claims across multiple jurisdictions and client segments, including major accounts. The role can be based in our London or Birmingham office.

This is an exciting opportunity for an experienced claims professional to work on complex, high-value matters, with exposure across Directors and Officers Liability, Employment Practices Liability, Pension Trustee Liability, Crime, and related areas including Cyber and Financial Institutions.

You’ll play a key role in delivering outstanding claims service, supporting colleagues, and helping us maintain our reputation as a trusted, solutions-focused insurer.

Key Responsibilities

• Manage a varied caseload from first notification through to closure
• Investigate, evaluate, and adjust claims in line with Chubb best practice
• Ensure prompt settlement, accurate reserving, and effective control of vendor expenses
• Work closely with policyholders, brokers, solicitors, loss adjusters, insurers, and other third parties
• Represent Chubb in internal and external meetings, including broker and client review meetings
• Build and maintain strong client relationships, delivering a high standard of customer service
• Support junior colleagues and contribute to team development through knowledge sharing and guidance
• Collaborate with Senior Adjusters, Technical Leads, Technical Managers, and the Team Manager on complex claims
• Ensure compliance with all regulatory and internal requirements

Qualifications

• Strong experience in Financial Lines claims, ideally with exposure to D&O and EPL
• Experience handling Cyber or Financial Institutions claims would be beneficial
• A solid understanding of the insurance and reinsurance market, including coverage issues
• Confidence managing complex claims and engaging with senior stakeholders
• Strong customer service and relationship management skills
• The ability to work independently while also contributing to a collaborative team environment
• A proactive, organised approach with strong attention to detail
• A commitment to continuous learning and technical development

We offer in return!

• Competitive salary & pension scheme
• Discretionary bonus scheme
• 25 days annual leave plus ability to purchase 5 additional days
• Hybrid working options
• Private Medical cover
• Employee Share Purchase Plan
• Life Assurance
• Subsidised gym membership
• Comprehensive Learning & development offerings
• Employee Assistance program

Integrity. client focus. respect. excellence. teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.