Senior Change Management Lead — Transform & Drive Adoption

Corporation Service Company; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Annual leave

Tuition reimbursement

Bonus/commission plans

Job summary

CSC is a global business, legal, and financial services company with wide transformation capabilities. The Senior Change Management Specialist will lead change readiness and stakeholder engagement across complex GFS programs, embedding new ways of working and delivering measurable business benefits.

In a hybrid London-based role, you will partner with sponsors, workstream leads and PMO to embed change into delivery, define adoption metrics, coach senior leaders, and scale change capability

Qualifications

• 7-10+ years in change management or related fields.
• Experience supporting enterprise-wide transformation initiatives.
• Proven track record with operating models, processes or technology changes.
• Strong track record with senior leaders and sponsors.
• Experience in TMO/PMO or enterprise change function.
• Ability to translate ambiguity into practical plans and messaging.
• Experience building change methods, templates, dashboards, or adoption reporting.

Responsibilities

• Develop and execute practical change strategies for high-impact transformation workstreams and projects.
• Partner with workstream owners and project managers to shape approach, and integrate change activity into delivery plans from intake through go-live and reinforcement.
• Translate transformation intent into clear stakeholder actions, readiness milestones and adoption outcomes.
• Identify change risks early and develop clear mitigation plans.
• Conduct stakeholder assessments and develop engagement strategies across functions, countries and leadership groups.
• Coach sponsors and senior leaders on visible, active and effective sponsorship.
• Support leaders with messaging, talking points and engagement approaches that make the change simple, relevant and actionable.
• Build trusted relationships with business leaders, SMEs, project teams and impacted teams.
• Lead change impact assessments across people, process, technology, governance and operating model dimensions.
• Partner with workstream owners to define readiness criteria and monitor organisational preparedness throughout delivery.
• Assess adoption barriers, resistance themes and change saturation across impacted stakeholder groups.
• Provide clear readiness insights to TMO and workstream leadership.
• Develop communication and engagement plans that make complex initiatives easy to understand.
• Partner with Internal Communications, P&C Business Partners, SMEs and business leaders to co-create practical change materials.
• Partner with workstream owners to define training, capability-building and reinforcement needs.
• Ensure impacted teams are equipped to operate in the future state.
• Partner with workstream owners to define adoption measures and success indicators aligned to business outcomes.
• Monitor adoption after implementation and identify where reinforcement is needed.
• Partner with delivery teams to ensure intended benefits are realized, not just planned.
• Capture lessons learned and continuously improve the change approach.
• Contribute to a consistent GFS change methodology, toolkit, templates and reporting approach.
• Support change governance, intake and tiering of projects based on change impact.
• Mentor change managers and change champions as the function scales.
• Promote a pragmatic, business‑focused change discipline across the transformation portfolio.

Skills

Change management

Transformation programs

Stakeholder engagement

Executive sponsorship

Communication planning

Job description

CSC is a global business, legal, and financial services company with wide transformation capabilities. The Senior Change Management Specialist will lead change readiness and stakeholder engagement across complex GFS programs, embedding new ways of working and delivering measurable business benefits.

In a hybrid London-based role, you will partner with sponsors, workstream leads and PMO to embed change into delivery, define adoption metrics, coach senior leaders, and scale change capability