Senior CCaaS Applied AI Solutions Consultant

Google LLC; Greater London; Hybrid; GBP 95,000 - 97,000; Full time

Job summary

Google London and Dublin are seeking an Senior Technical Solutions Consultant specializing in CCaaS and Applied AI. You will drive pre-sales architecture, prototype AI-enabled voice and chat solutions, and collaborate with SI/ISV partners to accelerate deployments across enterprise telephony contexts.

You will steer post-sales technical delivery, including telephony routing, SBC setup, carrier onboarding, and end-to-end integration, while engaging with product teams to close field gaps.

Qualifications

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience in solution developing and 3 years in stakeholder management, professional services, or technical consulting.
• Experience with IP telephony, VoIP protocols (SIP, RTP, WebRTC), PSTN, Session Border Controllers (SBCs), and CPaaS platforms.
• Experience designing, building, and deploying conversational voice and chat solutions (voicebots, IVR, virtual agents).
• Experience writing code in Python for prototyping, API integration, and automation.

Responsibilities

• Lead pre-sales technical engagements, architectural discovery, solution design, and technical feasibility evaluations for enterprise CCaaS and telephony integrations.
• Build rapid prototypes and proof-of-concepts (POCs) to pilot private preview agentic AI and voice capabilities with strategic customers and early-access partners.
• Manage post-sales technical deployment and integration, including SIP trunking, SBC configuration, carrier onboarding, and end-to-end telephony routing.
• Deliver technical presentations, whiteboard sessions, solution demonstrations, and technical responses for RFIs and RFPs highlighting Google Cloud Applied AI and CCaaS value propositions.
• Collaborate closely with Product Management and Engineering to identify telephony and platform gaps, advocate for feature improvements, and co-design fixes based on field learnings.

Skills

IP telephony

VoIP protocols

SIP

RTP

WebRTC

CPaaS platforms

Python coding

Stakeholder management

Education

Bachelor's degree

Master's degree (preferred)

Tools

Wireshark

SBC configuration

Google Cloud

Genesys

Twilio

Job description

Google London and Dublin are seeking an Senior Technical Solutions Consultant specializing in CCaaS and Applied AI. You will drive pre-sales architecture, prototype AI-enabled voice and chat solutions, and collaborate with SI/ISV partners to accelerate deployments across enterprise telephony contexts.

You will steer post-sales technical delivery, including telephony routing, SBC setup, carrier onboarding, and end-to-end integration, while engaging with product teams to close field gaps.