Senior Technical Solutions Consultant, CCaaS, Applied AI

Google LLC; Greater London; Hybride; GBP 95 000 - 97 000; Plein temps

Résumé du poste

Google London and Dublin are seeking an Senior Technical Solutions Consultant specializing in CCaaS and Applied AI. You will drive pre-sales architecture, prototype AI-enabled voice and chat solutions, and collaborate with SI/ISV partners to accelerate deployments across enterprise telephony contexts.

You will steer post-sales technical delivery, including telephony routing, SBC setup, carrier onboarding, and end-to-end integration, while engaging with product teams to close field gaps.

Qualifications

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience in solution developing and 3 years in stakeholder management, professional services, or technical consulting.
• Experience with IP telephony, VoIP protocols (SIP, RTP, WebRTC), PSTN, Session Border Controllers (SBCs), and CPaaS platforms.
• Experience designing, building, and deploying conversational voice and chat solutions (voicebots, IVR, virtual agents).
• Experience writing code in Python for prototyping, API integration, and automation.

Responsabilités

• Lead pre-sales technical engagements, architectural discovery, solution design, and technical feasibility evaluations for enterprise CCaaS and telephony integrations.
• Build rapid prototypes and proof-of-concepts (POCs) to pilot private preview agentic AI and voice capabilities with strategic customers and early-access partners.
• Manage post-sales technical deployment and integration, including SIP trunking, SBC configuration, carrier onboarding, and end-to-end telephony routing.
• Deliver technical presentations, whiteboard sessions, solution demonstrations, and technical responses for RFIs and RFPs highlighting Google Cloud Applied AI and CCaaS value propositions.
• Collaborate closely with Product Management and Engineering to identify telephony and platform gaps, advocate for feature improvements, and co-design fixes based on field learnings.

Connaissances

IP telephony

VoIP protocols

SIP

RTP

WebRTC

CPaaS platforms

Python coding

Stakeholder management

Formation

Bachelor's degree

Master's degree (preferred)

Outils

Wireshark

SBC configuration

Google Cloud

Genesys

Twilio

Description du poste

Senior Technical Solutions Consultant, CCaaS, Applied AI

Share Senior Technical Solutions Consultant, CCaaS, Applied AI

Google London, UK ; Dublin, Ireland

X In most instances, this position requires in-person interviews as part of the hiring process.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: London, UK; Dublin, Ireland.

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience in solution developing and 3 years of experience in stakeholder management, professional services, or technical consulting.
• Experience with IP telephony, VoIP protocols (SIP, RTP, WebRTC), PSTN, Session Border Controllers (SBCs), and CPaaS platforms.
• Experience designing, building, and deploying conversational voice and chat solutions (voicebots, IVR, virtual agents).
• Experience writing code in Python for prototyping, API integration, and automation.

Preferred qualifications:

• Master's degree in Engineering, Computer Science, or related technical fields.
• Google Cloud Certified (Professional Cloud Architect or Professional Data/ML Engineer).
• Experience architecting and deploying major enterprise CCaaS platforms (e.g., Google Cloud Customer Engagement Suite, Genesys, Cisco, Avaya, NICE, Five9, or Twilio).
• Experience working with modern LLMs, prompt engineering, and agentic AI architectures applied to customer support or contact center workflows.
• Experience managing technical relationships and delivery across System Integrators (SIs) and telecom carriers.
• Strong network troubleshooting skills (Wireshark/packet capture analysis, QoS, firewall traversal, SIP ladder inspection).

About the job

In this role, Cloud Applied AI (AAI) powers business growth with Gemini Enterprise. Your portfolio includes Gemini Enterprise for Customer Experience, along with other vertical and domain packaged solutions. You will enable high adoption and speed to value by building solutions that are quickly deployed, delivering new 0-to-1 capabilities with startup agility as the team members will operate at the forefront of AI, collaborating directly with model builders with unprecedented speed.

As an Applied AI Technical Solutions Consultant specializing in Contact Center as a Service (CCaaS), you will drive customer experience transformations across the entire customer life-cycle, spanning pre-sales architecture, prototyping, post-sales deployment, and ongoing technical support. You will architect, integrate, and deploy next-generation agentic AI and virtual agent solutions powered by Gemini for Customer Experience, with a focus on enterprise telephony and contact center integrations.

In this role, you will be the technical authority for telephony integration (SIP, RTP, carrier connectivity, and CPaaS) across complex CCaaS environments. In pre-sales, you will partner with Sales and Customer Engineering to lead technical discovery, build rapid proof-of-concepts, and design viable architectures. In post-sales, you will own technical delivery, guide carrier and telephony onboarding, lead cutovers to production, and provide escalation support and stabilization. You will also maintain a feedback loop with Applied AI Product and Engineering teams, turning field challenges into product enhancements, while co-developing solutions with strategic System Integrators (SIs), Independent Software Vendor (ISVs), and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €114000 - €116000 (EUR) + 15% bonus target + equity + benefits

Learn more about benefits at Google .

• Lead pre-sales technical engagements, architectural discovery, solution design, and technical feasibility evaluations for enterprise CCaaS and telephony integrations.
• Build rapid prototypes and proof-of-concepts (POCs) to pilot private preview agentic AI and voice capabilities with strategic customers and early-access partners.
• Manage post-sales technical deployment and integration, including SIP trunking, SBC configuration, carrier onboarding, and end-to-end telephony routing.
• Deliver technical presentations, whiteboard sessions, solution demonstrations, and technical responses for Request for Information (RFIs) and Request for Proposal (RFPs) highlighting Google Cloud Applied AI and CCaaS value propositions.
• Collaborate closely with Product Management and Engineering to identify telephony and platform gaps, advocate for feature improvements, and co-design fixes based on field learnings.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.