Senior Catering and Hospitality Manager

Royal Albert Hall; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

The Royal Albert Hall invites applications for the Senior Catering and Hospitality Manager position, responsible for overseeing the catering contractor and enhancing customer experiences in a prestigious venue. This role offers a unique opportunity to shape hospitality at one of the UK's iconic locations, ensuring adherence to standards while managing strategic growth.

Qualifications

• Experienced in catering management within hospitality sector.
• Strong leadership and interpersonal skills.
• Ability to monitor KPIs and implement improvements.

Responsibilities

• Manage and oversee catering contractors to ensure exceptional service.
• Collaborate with internal teams and manage budgets.
• Support marketing of catering services and conduct customer feedback analysis.

Skills

Customer Experience Management

Budget Management

Health and Safety Standards

Collaboration

Job description

This range is provided by Royal Albert Hall. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Royal Albert Hall

The Royal Albert Hall is recruiting for an experienced and conscientious Senior Catering and Hospitality Manager.

For over 150 years, we have been fulfilling our vision of inspiring artists and audiences worldwide with the magic of the iconic Royal Albert Hall; creating life-enriching, unforgettable experiences for everyone. Catering and Hospitality income allows us to continue fulfilling our charitable aims and building new relationships to enhance audience experience. The Hall is a celebratory venue where the food and beverage offer is of paramount importance, and we work closely with our catering partner Rhubarb to deliver outstanding experiences that reflect our mission of creating a welcoming space for all.

Working alongside the Head of Partnership and Hospitality, the role involves managing and overseeing the Hall's catering contractor to ensure exceptional customer experience, adherence to health and safety standards, and maximum income.

The role will monitor service levels, KPIs, and audience interaction, collaborate with internal teams to suggest improvements, manage budgets, and maintain relationships with contractors. Additionally, supporting marketing and promotion of catering services, monitoring customer feedback, and conducting benchmarking to ensure competitive value are key responsibilities.

The role also includes assisting in strategic decision-making and overseeing the catering aspect of hospitality packages.

This is an exciting opportunity for individuals wishing to further their career in the Catering and Hospitality sector at a world-class venue.

Please see the Recruitment Pack for more information about this role.

The closing date for all applications is 12pm on 21 July 2025. Applicants must be available for a first-stage interview during the week commencing 28 July 2025. Second-stage interviews will be held w/c 4 August 2025.

The Royal Albert Hall is committed to creating a diverse and inclusive environment where everyone can thrive. We encourage candidates from all backgrounds and cultures to apply.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Art/Creative

Industries

• Performing Arts, Museums, Historical Sites, Zoos, and Hospitality

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